Full Time Call Centre Consultant
19 hours ago
**Multiple positions available, generous pay rates, great benefits**:
- **Monday November 4**th** start date with extensive training provided in a fun, hard-working Road Assistance team**:
- **24/7 rotating shifts, roster provided up to 6 weeks in advance**
**Your new opportunity**
Due to some exciting growth and internal movements at RAA, we now have some amazing opportunities that have become available in our Roadside Assistance Centre - these are all full-time roles
- **Full-time team members work 8-hour shifts over a 24/7 roster, with the roster provided up to 6 weeks in advance. Core hours for these roles are between 0500 - 0100.**
Reporting to the Team Manager in our Roadside Assistance Centre, the Call Centre Consultant is the first point of contact for our members and commercial clients experiencing roadside vehicle breakdown. Consultants must demonstrate an excellent customer service focus that includes the ability to relate to member situations, show empathy and use initiative. In addition, you will:
- Respond to incoming calls from members and commercial clients in a professional and empathetic manner.
- Provide high quality customer service to maximise member customer experience.
- Effectively problem-solve and provide solutions for customer enquiries with mínimal requirement to escalate issues.
- Work effectively with other team members and provide input to improve productivity.
- Adhere to monthly KPIs and call standards.
- Plus much more, found in the position description **here**.
**About you**
You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:
- Ability to work in a fast-paced, call centre environment.
- High level of attention to detail & ability to multitask.
- Professional telephone manner with the ability to demonstrate empathy.
- Strong knowledge of Adelaide metropolitan and SA country areas.
- Proficiency with MS Office software, database systems and strong data entry skills.
- Excellent communication skills which demonstrate an authentic & natural flair for quality customer service.
- **Please note, if successful you will be required to work a rotating roster which includes shift work and weekend work.**
**About us**
As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.
**Benefits**
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:
- Free RAA premium road service
- Access to our RAA Rewards program
- Generous discounts on all RAA products
- Flexible work arrangements
- 12 weeks paid parental leave
- On-site Cafe with Barista
-
Full Time Call Centre Consultant
23 hours ago
Mile End, Australia Royal Automobile Association Full timeCurrent Vacancies Mile End, SA • ID: 2802-465 • Full-Time/Regular Multiple positions available, generous pay rates, great benefits Monday November 4th start date with extensive training provided in a fun, hard-working Road Assistance team 24/7 rotating shifts, roster provided up to 6 weeks in advance Your new opportunity Due to some...
-
Full Time Call Centre Consultant
2 days ago
Mile End, Australia Royal Automobile Association of South Australia Full timeMultiple positions available, generous pay rates, great benefits Monday November 4th start date with extensive training provided in a fun, hard-working Road Assistance team 24/7 rotating shifts, roster provided up to 6 weeks in advance Your new opportunity Due to some exciting growth and internal movements at RAA, we now have some amazing opportunities...
-
Full Time Call Centre Consultant
2 days ago
Mile End, Australia Royal Automobile Association of South Australia Full timeMultiple positions available, generous pay rates, great benefitsMonday November 4th start date with extensive training provided in a fun, hard-working Road Assistance team24/7 rotating shifts, roster provided up to 6 weeks in advance Your new opportunityDue to some exciting growth and internal movements at RAA, we now have some amazing opportunities that...
-
Rac Call Centre Consultant
3 months ago
Mile End, Australia RAA Full time**Part-time permanent positions available, generous pay rates, great benefits**: - **Monday May 27**th** start date with extensive training provided in a fun, hard-working Road Assistance team**: - **24/7 rotating shifts, roster provided up to 6 weeks in advance** **Your new opportunity** Due to some exciting growth and internal movements at RAA, we now...
-
Full Time Roadside Assistance Consultant
1 day ago
Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Roadside Assistance team as a Call Centre Consultant. As a key member of our team, you will be responsible for providing exceptional customer service to our members and commercial clients, resolving issues in a professional and empathetic manner.Key...
-
Call Centre Consultant
1 month ago
Eight Mile Plains, Australia Talentpath Full timeCall Center Consultant - RACQ Member Engagement Talentpath Recruitment is proud to partner with one of Queensland’s most iconic organisations, RACQ. We are on the hunt for passionate and dedicated customer experience professionals who are eager to embark on a rewarding career as a Member Engagement Specialist within the Contact Centre. What’s in it for...
-
Call centre Operators
3 weeks ago
Eight Mile Plains, Australia Randstad Australia Full timeRandstad are currently seeking Customer Service super stars to join our partnered clients growing call centre team! What is on offer: Part time, permanent roles in a customer centric/call centre environment Based in Eight mile plains with hybrid opportunities after training Laptop & headset provided4 weeks of initial training + ongoing support An opened door...
-
Sales Consultant
3 months ago
Mile End, Australia Pulse Recruitment Full timeRapid career advancement up to Store Manager and Area manager roles - Choose between Permanent Full-Time and Permanent Part-Time positions - Above market base salary and commissions on offer This role offers an exceptional opportunity to join the passionate team of one of Australia's most renowned furniture retailers, boasting a legacy of over 60 years and...
-
Customer Service Sales Consultant
3 months ago
Mile End, Australia RAA Full time**Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent Full-time positions, Salary of **$62,613.72 plus 11% super****: - **Mile End location with work from home opportunities** **Your new opportunity** An exciting opportunity has arisen to join RAA’s local friendly Retail Sales Team. We’re looking for people who...
-
Customer Service Sales Consultant
3 months ago
Mile End, Australia RAA Full time**Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent Full-time positions, Salary of **$62,613.72 plus 11% super****: - **Mile End location with work from home opportunities** **Your new opportunity** Due to internal movement, an exciting opportunity has arisen to join RAA’s local friendly Retail Sales Team. We’re...
-
Customer Service Sales Consultant
3 weeks ago
Mile End, Australia RAA Full time**Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent full-time positions, Salary of **$65,118.04 plus super****: - **Mile End location with work from home opportunities** **Your new opportunity** An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start...
-
Customer Service Sales Consultant
3 months ago
Mile End, Australia RAA Full time**Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent Full-time positions, Salary of **$62,613.72 plus 11% super****: - **Mile End location with work from home opportunities** **Your new opportunity** An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start...
-
Call centre Operators
3 weeks ago
Eight Mile Plains, Australia Randstad Full timeRandstad are currently seeking Customer Service super stars to join our partnered clients growing call centre team! What is on offer: Part time, permanent roles in a customer centric/call centre environment Based in Eight mile plains with hybrid opportunities after training Laptop & headset provided4 weeks of initial training + ongoing support An opened door...
-
Collections - Customer Service Call Centre
3 months ago
West End, Australia Collection House Group Full timeWest End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...
-
Customer Service
3 months ago
West End, Australia Collection House Full timeWest End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...
-
Travel Sales Consultant, Travel Contact Centre
4 months ago
Mile End, Australia RAA Full time**Join SA’s leading Travel provider**: - **Full-time permanent positions available**: - **Mile End location with flexibility to work from home** **Your new opportunity** An exciting opportunity to join our RAA Travel Contact Centre team at a time of significant growth. We’re looking for people who are passionate, customer centric and enjoy creating...
-
Customer Service
3 months ago
West End, Australia NCML Full timeWest End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **National Credit Management Limited **(NCML) is a leading provider of credit and receivables management...
-
Customer Service Sales Consultant
3 months ago
Mile End, Australia RAA Full time**Inbound Sales Contact Centre (no cold calling), Mile End Location**: - **Permanent Full-time positions, Salary of **$62,613.72 plus 11% super**: - **Flexible work arrangements including working from home after probation** **Your new opportunity** Due to significant growth and internal movement a fabulous opportunity has arisen to join RAA’s local...
-
Travel Sales Team Leader, Travel Contact Centre
3 months ago
Mile End, Australia RAA Full time**Join SA’s leading Travel Provider**: - **Permanent Full-Time position managing our Travel Contact Centre**: - **Famil travel opportunities - see the world!** **Your new opportunity** Reporting to the Regional Sales Manager, you will be accountable for providing direction and motivation to your team members, assisting with staff development through on...
-
Early Childhood Full Time and Part Time Lead
3 months ago
Eight Mile Plains, Australia Bright Future Early Education Centre Full timeBright Future Early Education Centre is a privately owned centre. We have a _**vibrant team, **_and working towards establishing long-term families, consistent educators and a fantastic reputation. With a welcoming, passionate and dedicated team, we offer an exciting, positive environment to work alongside other like-minded educators. If you are a Diploma...