Principal Forecast Analyst

2 days ago

Eight Mile Plains, Queensland, Australia RACQ Full time

About the Role

RACQ is seeking a skilled Principal Forecast Analyst to join our team. As a key member of our operations centre, you will be responsible for producing and administering staff forecasts for our frontline operations.

Key Responsibilities

  • Deliver insights and recommendations to senior leaders across the contact centres to address forecasted gaps in service level.
  • Produce descriptive and diagnostic analytic solutions for business units across the group.
  • Create visually compelling solutions to effectively communicate complex findings and insights to both technical and non-technical stakeholders.
  • Perform exploratory data analysis to identify trends, patterns, and correlations in data. Use statistical techniques to summarise and describe the characteristics of datasets.
  • Provide subject matter expertise for all forecasting enquiries from stakeholders.
  • Provide ad-hoc reporting and forecasting analyses for the business.

About You

We are looking for a candidate with a few years of experience in a contact centre forecasting environment, along with excellent customer service, communication, negotiation, and presentation skills to deliver results for the business.

What We Offer

RACQ offers a range of benefits to our employees, including financial benefits and discounts on a range of banking, assistance and insurance products, paid volunteer leave, payroll giving and volunteering for community events, and a range of flexible working and leave options.

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