Customer Service Officer

4 days ago

Darwin City, Australia SeaLink Northern Territory Full time

SeaLink NT is looking for a dynamic and self-motivated person who is passionate about tourism and providing amazing customer service to support our Reservations and Admin team in our Darwin office on a casual basis. 

 

Do you have a background in the travel industry/reservations experience?

Looking for an exciting new work environment?

We encourage you to apply

 

About the Role

 

We are looking for a someone that is flexible on working days to support our team during peak periods and leave plus regular days to assist with workload.

 

 You will be the first point of contact for our customers visiting/ contacting our booking office in Cullen Bay. Providing a high level of customer service, you will be responsible for:

  • Ticket and tour bookings for our wide range of customers from local commuters to interstate and international visitors.
  • Providing accurate information about our destinations and services to find the right solutions for our customers.
  • Fast and accurate reservations for our tourism trade partners.
  • Wrangling the paperwork that comes through the office - vessel paperwork, tour and ferry manifests, invoices, and more
  • Keeping our vessels stocked with goodies and our staff in the right uniforms
  • Ensuring our office environment is pristine and welcoming for visitors
  • Providing input into systems and procedures to improve customer experiences

About You

  • Organizational and planning skills
  • Exceptional multi-tasker with the ability to prioritize tasks
  • The initiative, fast learner, and excellent attention to detail
  • Great team player with a 'can do' personality and spirit
  • Strong computer skills using MS Office programs
  • Ability to work with and accept change
  • Excellent written, verbal, and interpersonal communication skills
  • Achievement and results-driven
  • Self-motivated
  • Able to work autonomously

Skills, Qualifications & Experience

  • Cash handling experience
  • Proven track record of excellent customer service 

How to Apply

 

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

 

We request your resume and a cover letter explaining why you are the best person for this position.

 

Applications close 5 pm on 30 July 2024 - we may close the role sooner. 

 

Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found a suitable candidate.

 

About Us

 

SeaLink Northern Territory operates out of Darwin and is proudly Australian-owned and operated. With 3 vessels and over 25 staff, SeaLink Northern Territory is a fast-growing business and a prominent ferry and tour operator in the region, operating daily 13 daily services to Mandorah and 3 services a week to the Tiwi Islands. 

 

SeaLink Northern Territory is part of SeaLink Marine & Tourism company, one of Australia's largest marine and tourism businesses with operations across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences.

 

SeaLink Marine and Tourism company, is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.

 

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

 

 

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