Customer Service Representative

5 months ago

Darwin City, Australia Kinetic IT Full time

Customer Service Representative

Apply now Job no: 494289
Employment type: Full Time
Location: Darwin
Categories: Service Desk & IT Support

About the Opportunity

We’re on the lookout for Customer Service Representatives to join our Darwin team, playing part in delivering Kinetic IT’s award-winning customer service. You will be the first point of contact for our users seeking assistance over the phone or via email. 

CBD based office 24/7 rotating roster – you will receive a 25% loading on top of your salary All training will be provided

If you were here yesterday, these are some of the things you would be involved in:

Providing exceptional customer service Remotely troubleshooting and resolving technical issues Logging jobs and escalating to cross-functional teams Collaborating with other vendors and service providers Publishing and reviewing knowledge-based articles.

Keen to get involved? You’ll just need some of the following:

Experience in a customer-centric role Top-notch communication skills - both verbal and written Passion for working in a collaborative team Ability to stay cool, even when under pressure Experience working in a call-centre environment (desirable but not essential)

Clearance requirements

Australian citizenship to obtain NT Police Criminal History Check Ability to obtain National Police Clearance & Working With Children Check Ability to work a 24/7 roster – you will receive a 25% loading on top of your salary 

The Kinetic IT Difference

At Kinetic IT, we pride ourselves on being a 100% Australian-owned organisation and delivering exceptional service that exceeds our customers' expectations. With over 1400 amazing crew across Australia, we recognise that our people are at the core of our success - that's why we make maintaining our values and culture a priority.

Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party Vendor Exam Support, ITIL 4 Training, Free access to a training platform Dedicated professional development reviews every 6 months, with monthly follow ups An open and supportive culture where we respect all people and individuals, and everyone has a voice

About Kinetic IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.

Check us out at kineticit.com.au

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