Customer Service and E-Commerce Officer

1 week ago

Darwin city centre, Northern Territory, Australia DMS Governance Full time

Full time, continuing appointment
Professional level 4 salary - $66,471 to $70,665 pa
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus

Utilise your customer service and administrative skills to assist the Bookshop at Charles Darwin University (CDU)

About the Position
The Charles Darwin University (CDU) Bookshop retails learning resources, text, reference and general books, stationery and equipment to students and staff of CDU and retails training resources to the wider NT community. The Bookshop also retails online and provides a mail-order service for remote, regional, interstate, and international customers.

As a Customer Service and E-Commerce Officer, you will be the first line of contact between the Bookshop and students, faculty and organizations. You will manage and supervise floor sales service, special order service, accounts sales and daily banking reconciliations; as well as monitoring quality controls and procedural duties of online sales and online customer service functions through the CDU Ecommerce solution.

About You
To be successful, you will require:

  • Completion of year twelve or a Certificate II with relevant work experience or equivalent combination knowledge, education and/or training.
  • General knowledge of retail business practice, laws & procedures.
  • Knowledge of and proficiency in processing sales in a retail environment and using online point of sale and inventory systems, including e-commerce systems.
  • Ability to efficiently manage priorities with limited supervision.
  • Ability to provide excellent customer service and train staff to provide excellent customer service

Remuneration
Appointment to this role will be at professional level 4. The base salary will be in the range of $66,471 to $70,665 per annum. The total remuneration package will be in the range of $77,771 to $82,678 per annum, including 17% superannuation.

What's in it for you?

  • An employer who values your contribution to building a bigger, better and stronger University
  • Work with a University committed to changing people's lives for the better through training, education and research
  • Opportunities for professional development, paid study and career progression
  • An enviable lifestyle in the spectacular Northern Territory
  • 17% superannuation
  • Up to six weeks of paid annual leave
  • Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
  • Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
  • Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
  • Free on-campus parking in designated areas
  • Employee Assistance Program
  • Salary Packaging opportunities

How to Apply
All applications must be received online via the 'apply' button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Margaret Waterson-James on or email margaret.waterson-

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU's Workplace Adjustment Policy and Procedure can be found at If you would like to discuss adjustments, please contact the People Services Team on or email

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We're about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: Wednesday 12th June 2024

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Casuarina, Northern Territory, Australia

Casuarina, Northern Territory, Australia

Casuarina, Northern Territory, Australia

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