Onboarding Officer

2 weeks ago

Eight Mile Plains, Australia Petra Grum Full time

Are you passionate about creating seamless client experiences? Allinto is seeking a dedicated Onboarding Officer to be the crucial point of contact for prospective clients, their families, and representatives. In this role, you will manage the client onboarding journey from pre-engagement to service delivery, ensuring a smooth and efficient process.

We’re a fast-paced, dynamic, and supportive team committed to providing on-the-job training and creating opportunities for career growth. As part of our team, you’ll work closely with colleagues to maintain service delivery, quality, and compliance at the highest standard.

About the role
This is a part-time position (approximately 30 hours per week, spread across Monday to Friday), fully remote and based in Greater Sydney.

With significant growth driving our expansion, we’re looking to support a high volume of clients transitioning to Allinto. Your initial focus will be on ensuring a seamless transition and onboarding process for new clients, working collaboratively with them and our Support Coordinators to make their experience with us positive and supportive. Once the initial transition phase is complete, you’ll oversee ongoing onboarding activities and manage client support needs.

Key Responsibilities

  • Efficiently onboard new clients and ensure service agreements are completed
  • Act as a primary point of contact, resolving issues and supporting clients and Support Coordinators throughout the transition process
  • Maintain accurate and up-to-date client case files
  • Administer daily onboarding tasks and ongoing client activities
  • Collaborate with the Regional Lead team and provide general support
  • Assist with administrative tasks related to the support coordination function
  • Contribute to the development of work methods and undertake simple projects
  • Proactively engage in team meetings and maintain a solutions-focused approach

Your Workspace:

A dedicated home office that ensures privacy and minimises interruptions is essential to uphold confidentiality and deliver the highest quality service.

Skills & Experience:

  • Experience working in the disability sector or within the NDIS framework (desirable)
  • At least two years of proven administrative experience, ideally in the NDIS or Community Services sector
  • Demonstrated ability to work both independently with minimal supervision and collaboratively as part of a multidisciplinary team
  • Strong organisational skills with the ability to effectively prioritise and manage your own workload or caseload
  • Excellent attention to detail and proficiency in English, with strong communication skills via telephone and email
  • Experience and understanding of how to communicate sensitively and effectively with vulnerable individuals

Requirements
The successful candidate will have or be willing to obtain

  • A valid Driver’s Licence
  • Working with Children Check (WWCC)
  • NDIS Worker Screening Clearance
  • NDIS Worker Orientation Module certificate
  • CPR and First Aid certificate

Benefits for you:

  • Supportive Training and Learning Environment: Benefit from on-the-job training and a buddy program to help you develop your skills and confidence in the role.
  • Professional Development: Take advantage of opportunities for ongoing professional growth and career advancement.
  • Salary Packaging: Increase your take-home pay through flexible salary packaging options.
  • Employee Assistance Program: Access confidential support and counselling services through our EA Program.
  • Employee Referral Scheme: Benefit from our referral program with rewards for recommending new team members.
  • Retail Discounts: Enjoy exclusive discounts at hundreds of retailers to save on everyday purchases.

About Us
At Allinto, we are dedicated to making a positive impact in the lives of individuals and communities. Our collective passion lies in enhancing the lives of those living with disabilities and mental health challenges.

Our team consists of over 40 experts located across Queensland, Melbourne, and NSW. We offer Support Coordination, Psychosocial Recovery Coaching, and Case Management services. Supporting one another and sharing knowledge is central to our mission, as it empowers us to provide even better support to our clients.

Apply Now
If you’re enthusiastic about making a real difference and thrive in a supportive, fast-paced environment, we’d love to hear from you Click apply now and submit your resume outlining your qualifications and experience. To find out more visit www.allinto.org.au or email talent@multicapgroup.org.au

Allinto acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.

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