Service Coordinator

1 week ago

Kalgoorlie Boulder, Australia ACCESS HIRE Full time

You are applying for the position of Service Coordinator for company Access Group Australia. Please fill in your details below to submit an application for this position.

This position is located in: Kalgoorlie

Close date: Fri, 22 Nov 2024 11:59pm

Access Hire is a leading supplier of hire equipment, including an extensive range of elevated work platforms and access equipment for both hire and sale.

A specialist division of Access Group Australia, Access Hire has quickly become the most trusted hire company in Australia, with a strong brand presence and reputation in the industry. Our core business facilitates the hiring, selling, servicing and transportation of Elevated Work Platforms, including Scissors, Boom Lifts, Telehandlers and Forklifts to the Construction, Material Handling and Mining Sectors.

We have a strong team of employees who work in a fast-paced, high-performing collaborative and entrepreneurial environment.

We have a new opportunity for a Service Coordinator to join our friendly and professional team at our Kalgoorlie branch.

This is not a FIFO role - only Kalgoorlie residents will be considered.

Primarily you will be responsible for assisting with scheduling/planning our technicians to attend to service and breakdowns and to help out in other areas as needed, working Monday to Friday 7am - 5pm your daily tasks will include;

  • Coordinating and assisting with the day-to-day operations of the workshop
  • Fleet Scheduling and Planning - Monitor and maintain fleet maintenance plans and service schedules.
  • Workflow management.
  • Liaising with Workshop Technicians regarding the effective repair and maintenance of fleet
  • Mechanical knowledge and machinery industry background would be an advantage.
  • Ensure units are prepared in keeping with relevant standards and regulations.
  • Co-ordinate Rosters/Technicians.
  • Providing exceptional customer service.
  • Administration duties.
  • Ability to think quickly and provide solutions to problems that may arise.

The successful candidate will be an individual who will honour our core values of People, Safety, Respect, Communication and Continuous Improvement - in addition to this they will have;

  • Previous coordinator or team leader experience in an automotive workshop environment.
  • Demonstrated sound knowledge of mechanical workshop practices such as customer service, sales, job cards, receipts, purchase orders, invoice reconciling and stock inventory control.
  • Clear and confident communication skills
  • Proven ability to provide exceptional customer service.
  • Sound experience and knowledge in MS Office products such as Excel, Word and Outlook and other database or ideally hire based systems (e.g. InspHire and CRM systems)
  • Exceptional time management skills and the ability to work to strict timeframes.
  • Ability to work and adapt in a dynamic and changeable environment effectively, with minimal supervision.
  • Ability to work effectively in a busy and high-pressure team environment.
  • A willingness to learn and be coached for success.
  • Current Driver's license

Benefits of Joining the Access Hire

  • Competitive rates with the opportunity for career progression
  • Comprehensive ongoing training provided.
  • The opportunity to work for a well-established, energetic, and growing organization.
  • A positive and dynamic workplace with an ongoing commitment to continuous improvement and personal development
  • Inspirational leadership, that is eager to help you succeed.
  • Company Employee Assistance Program (EAP) to support mental health.
  • A safe workplace, with a strong focus on ZERO harm - every day

How to Apply

This is a great opportunity to work in a progressive and dynamic team within a secure and stable industry. If you feel that you have the experience, ability and skills, we want to hear from you

Click "Apply Now" and upload an updated copy of your resume and cover letter.

At Access Hire, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and encourage women and Indigenous candidates to apply.

***Please Note*** Only candidates with the right to work in Australia will be considered for this role.

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