Service Operations Coordinator

4 weeks ago


KalgoorlieBoulder, Australia NOV Inc Full time
Job Summary

The Service Operations Coordinator will play a key role in supporting the Service Manager in achieving the company's growth strategies for service and aftermarket capabilities. This includes daily workflow planning, time management, and coordination of service activities and technicians.

Key Responsibilities

  • Process all incoming service and warranty enquiries, directing them to the appropriate person or department as needed.
  • Ensure timely actioning and recording of quotations for service exchange and repairs.
  • Contribute to CRM and warranty processes.
  • Follow up with clients on outstanding quotations.
  • Manage invoices from suppliers, ensuring accurate coding and timely submission to Head Office.
  • Generate purchase orders as required for goods and services.
  • Administer the Facilities Pump Hire Fleet, maintaining accurate records and invoicing.
  • Manage facility administration files in a systematic manner.
  • Generate manufacturing/shop orders as needed.
  • Ensure the facility functions effectively by managing commodities and supplies.
  • Provide documentation to the Finance Department as required for audit purposes.
  • Maintain a clean, tidy, and respectable office environment.
  • Display professionalism and contribute to a positive working environment.
  • Comply with company policies and procedures.
  • Adhere to NOV OH&S processes and systems, ensuring legislative compliance.
  • Perform administrative tasks, including booking stock, dispatching orders, and booking service jobs.
  • Assist other service facilities as needed.


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