HR Service Centre Lead

5 months ago


Brisbane, Australia Hatch Full time
As the successful candidate, you will:

Lead and develop a geographically dispersed HR Coordinator team

Be the Subject Matter Expert on the execution of all transactions and HR Service Centre processes across all stages of the employee lifecycle

Perform weekly data audits/validation; correct data errors and coach/train HR Coordinators to achieve high levels of accuracy

Measure and report on the performance and quality of work of the HR Service Centre team

Monitor HR support requests and intervene/escalate when necessary to ensure seamless HR service delivery

Work with Regional HRIS Analysts to analyze and resolve technical issues, as well as meeting new operational requirements (e.g., acquisitions, restructures, etc.)

Work collaboratively with our global HR Service Centre and broader HR team to deliver consistent, accurate and timely HR services.

You Bring to the Role:

Ideally you hold tertiary qualifications in human resources or a related field, combined with solid experience working in a generalist HR capacity. You have strong attention to detail and are ready to take the next step in your career, leading a team of similarly qualified HR professionals to deliver a high level of service to our employees and business leaders alike. You have an exceptional administrative foundation, are highly organised and able to manage conflicting priorities, both as an individual as well as through your leadership. As a skilled communicator, you are able to build and maintain supportive working relationships while demonstrating tact, respect and discretion. Experience with SAP/Success Factors would be beneficial, along with a strong interest in HR Systems and processes. 

Why join us?

Work with to make a difference

Collaborate on exciting to develop innovative solutions

Modern city-fringe office location



What we offer you?

Flexible work environment

Long term career development

Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.


As an accredited Employer of Choice for Gender Equality (WGEA) and Equal Opportunity Employer, we are committed to fostering a workforce in each of our locations that reflects the of the in which we operate. Within Australia, this includes supporting and encouraging a flexible workplace and a comprehensive benefit offering. If you have any special needs requirements, please discuss with us and we will do our utmost to accommodate your request.

Why join us?

Work with to make a difference

Collaborate on exciting to develop innovative solutions

Modern city-fringe office location


What we offer you?

Flexible work environment

Long term career development

Think globally, work locally


Job Segment: Communications, Marketing Communications, Sustainability, HR, HRIS, Marketing, Energy, Human Resources



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