Customer Service Officer

4 weeks ago


West Perth, Australia TSA Group Full time
Job Description

What You Need to Know About Your New Role

Your Team:  You'll represent Services Australia in our Tier 1 Digital Support team.

Training:  Get full-time, paid comprehensive training in a super supportive environment.

️ Helping Customers:  Use self-service portals to help customers find the info they need.

Building Connections:  Make every customer feel valued and heard with genuine connections.

Creative Problem-Solving:  Handle challenges with creativity and a solution-focused approach.

❤️ Show Empathy:  Support our most vulnerable customers, making a big impact in their lives.

Customer Care:  Deliver top-notch service in every interaction, leaving customers happy and satisfied.


Qualifications

What We're Looking For

  • Integrity: Be respectful, open, honest, and authentic.
  • Tech-Savvy and Smooth Talker: Navigate different systems easily and communicate effectively.
  • Driven and Resilient: Take on challenges and bounce back stronger.
  • Big Heart: Care deeply about making a positive impact on people's lives.
  • Availability: Work within our rotating roster, Monday – Friday, 7 am - 7 pm.
  • Location: Full-time role at our office at 31 Troode St. West Perth, near City West Train Station.


Additional Information

Why You’ll Love Working with Us

  • #TSAWays:  Join a unique culture that’s all about growth, recognition, and fun
  • Career Growth:  Climb the ladder with opportunities for internal progression.
  • Great Training:  Enjoy full training with ongoing coaching and development.
  • Recognition:  We celebrate our people with vibrant and rewarding programs.
  • Supportive Team:  Be part of a fun, friendly, and supportive team.
  • Flexible Schedule:  Experience a healthy work environment with a flexible schedule.
  • Awesome Perks:  Get loyalty perks and a Christmas gift that'll make your day

 

Join Us

At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we’d love to hear from you Apply now and start an exciting journey with us

Check out the links below or just press that apply button and we’ll show you everything

  • Website: TSA Group
  • Instagram: tsa_group_
  • LinkedIn: TSA Group Australia

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.



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