![Covetrus](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
1 week ago
The Role
Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. The Provet team is part of Covetrus as the premier leading veterinary distributor in Australasia and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.
As the Customer Service Officer to our Veterinary Practice Clients, you will be part of a collaborative team committed to excellent customer service delivery in support of our highly valued Veterinary customers. You will be a team player with a strong work ethic with experience delivering high levels of customer service. Day to day, you will manage a wide variety of client queries, provide advice, troubleshooting and call handling, as well as processing orders utilising your administration skills.
If you have either call centre, animal health, or veterinary practice knowledge with a passion for customer and client service then we would love to hear from you
Your primary responsibilities will include:
- Answering customer calls to handle general product enquiries.
- Ensuring all client requests and orders are completed in line with company procedures.
- Managing and resolving customer complaints to resolution or re-direct appropriately.
- Accurately managing and maintaining client records within systems aligned to company procedures.
- Demonstrating a sound knowledge of veterinary products to support clients with correct information on our range of services and products.
About You
To be successful you will have;
- Animal Health, Veterinary Practice experience or Animal Health knowledge and training is highly desirable.
- Excellent customer service skills and experience to deliver in a high service delivery model.
- Solid administration, data entry and order processing experience.
- Excellent communication, phone manner and written correspondence to customers.
- Ability to prioritise, coordinate and complete follow up to customer resolution.
- Strong teamwork with a high work ethic and ability to collaborate with broader internal teams.
- High level of attention to detail and commitment to doing things correctly.
- Flexible and adaptable to change and working with new processes.
Why Join Us?
- Generous discounts on our range of animal health food & enrichment products.
- Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
- Additional leave benefits - annual birthday leave, paid parental leave, & the option to purchase additional leave.
- Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
- Free 24/7 access to our Employee Assistance Program.
- Reward & recognition through our bi-annual Values Awards and our Service Anniversary Awards.
- Professional development through our Leadership Development & Emerging Leadership courses.
- Access to annual flu vaccinations.
- Annual volunteer days.
- Covetrus is an equal _opportunity/affirmative_ action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
-
Customer Service Representative
14 hours ago
Perth, Western Australia Customer Labs Full timeAt Customer Labs, we're seeking a skilled Customer Service Representative to join our team. This role offers the opportunity to build on your customer service career in an internationally renowned Visual Communications Supplier business.About the Role:As a key member of our customer engagement team, you will ensure timely and professional execution of all...
-
Customer Service Officer
2 weeks ago
Perth, Australia Western Power Full time**Customer Service Officer**: - Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD** We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various...
-
Customer Service Officer
2 weeks ago
Perth, Australia Western Power Full time**Customer Service Officer**: - Location: Perth Office - CBD, WA, AU, 6000 - 30 Dec 2024 **Customer Service Officer - Permanent Full Time - Perth Office CBD** We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information,...
-
Customer Service Officer
1 week ago
Perth, Australia Embodied Full timeWe are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...
-
Customer Service Officer
3 weeks ago
Perth, Australia PERSOLKELLY Full timeExperienced Customer Service Officers are needed to join a Perth based organisation. Commencing August 22nd, you must be able to commit to 4 weeks training. **Customer Service** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of...
-
Customer Service Officer
4 weeks ago
Perth, Australia Chandler Macleod Full timeOur client is an ASX listed company with a base north of the city. They are growing by acquisition and seeking some new team members for their dynamic customer service team. These are permanent roles and you will gain full training and product knowledge. This is a hybrid working environment that will see you working from home two days per week once the...
-
Customer Service Officer
4 weeks ago
Perth, Australia Pearl Recruitment Group Full time**Customer Service Officer** **Permanent, Full-Time** **East Perth Location** **Monday to Friday, 8.30 AM - 5 PM** **$60,000-$70,000 + Penalties (pending experience)** Our client is a leading retailer for mechanical equipment and accessories based in East Perth. They are WA owned and operated and have a presence Australia wide. Due to rapid growth, they...
-
Field Service Officer
4 weeks ago
Perth, Australia Service Stream Full timePrimary Location Perth - WA Job Description Summary An exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer. About the Role The role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under...
-
Customer Service Officer
4 weeks ago
Perth, Australia Embodied Full timeExciting opportunity to utilise your excellent customer service knowledge whilst becoming a pivotal part of the companies winning culture. We are seeking a full-time Customer Service Officer based in the Freemantle region. - Due to an internal promotion, the role of Customer Service Officer has become available for a dedicated professional who takes pride in...
-
Field Service Officer
5 days ago
Perth, Australia Service Stream Full timePrimary Location Perth - WA Job Description Summary An exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer. About the Role The role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under...
-
Customer Experience Coordinator
4 days ago
Perth, Western Australia Customer Labs Full timeAt Customer Labs, we are seeking a skilled Customer Experience Coordinator to join our team. This role offers the opportunity to build on your customer service career in an internationally renowned Visual Communications Supplier business.About the Role:The ideal candidate will ensure timely and professional execution of all customer service duties, reporting...
-
Customer Service Officer
3 weeks ago
Perth, Australia 11 Recruitment Full timeOpportunity at a major print and services supplier - Client facing role based in East Perth - Be part of a young and energetic team We are seeking a **Customer Service Officer **for our client based in East Perth. **About the role** As a Customer Service Officer, you will be the first point of contact for clients in relation to the company’s products...
-
Customer Liaison Coordinator
14 hours ago
Perth, Western Australia Customer Labs Full timeWe are seeking a highly skilled Customer Liaison Coordinator to join our customer engagement team. This role involves ensuring timely and professional execution of all customer service duties.About the Role:Process customer orders over the phone and via email.Resolve customer enquiries regarding deliveries and logistical issues.Liaise with warehouse, freight...
-
Customer Service Officer
2 weeks ago
Perth, Australia HAYS Full timeWe are working with a Local Government in the Metro area who are looking for a Customer Service Officer. **Your new company** We are working with a busy Local Government situated in the Perth Metro region who are looking for a Customer Service Officer to join their busy team on a short-term assignment. **Your new role** Acting as a first point of contact...
-
Customer Service Officer
1 week ago
Perth, Australia HAYS Full timeExciting opportunity for Experienced Customer Service Officer seeking an opportunity in Federal Government **Your new company** **Your new role** This will be an initial 6-month contract with the possibility of extension. You will be office based and will work Monday to Friday full time, 37.5 hours per week. A main responsibility of the role is to assess...
-
Customer Service Officer
4 days ago
Perth, Australia PERSOLKELLY Full timePERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. We are working with a National Gas Manufacturer located in Welshpool, Malaga and Canning Vale who need an...
-
Global Customer Support Expert
4 days ago
Perth, Western Australia Customer Labs Full timeWe are looking for a skilled Global Customer Support Expert to join our team at Customer Labs. This role offers the opportunity to develop your customer service career in a company with a presence in multiple countries.About the Job:This role involves ensuring timely and professional execution of all customer service duties, including processing customer...
-
Customer Service Officer
5 days ago
Perth, Australia Sika Corporation Full timeWe are currently seeking a highly motivated Call Centre Customer Service Officer to join our WA Branch. - Reporting directly to the Customer Service Supervisor, this dynamic, fast paced role will have you working closely with our Sales Representatives, assisting with customer service and advice on Sika products. - **Previous Call Centre or Technical Helpline...
-
Customer Service Officer
2 weeks ago
Perth, Australia 11 Recruitment Full timeJoin an amazing team with a supportive culture - Permanent, full-time opportunity with on-the-job training - Kewdale location with on-site parking Our client is an Australian privately owned wholesaler of industrial têxtiles, with 5 offices located throughout Australia. Operating for over 100 years they strive to be the industry benchmark for providing...
-
Customer Service Officer
3 weeks ago
Perth Airport, Australia Community Vision Full timeWork with a growing NFP organisation setting new standards - Opportunity to contribute to drive customer satisfaction - Generous Salary Packaging benefits. **At Community Vision** our main goal is to enrich lives through care and inclusion, and we are not afraid to push the limits to do so. In fact, you could say we are a little different from your regular...