Customer Service Officer

4 months ago


West Perth, Australia TSA Group Full time

Job Description

What You Need to Know About Your New Role

Your Team:   You'll represent Services Australia in our Tier 1 Digital Support team. Training:   Get full-time, paid comprehensive training in a super supportive environment. Helping Customers:   ️ Use self-service portals to help customers find the info they need. Building Connections:   Make every customer feel valued and heard with genuine connections. Creative Problem-Solving:   Handle challenges with creativity and a solution-focused approach. Show Empathy:  ❤️ Support our most vulnerable customers, making a big impact in their lives. Customer Care:   Deliver top-notch service in every interaction, leaving customers happy and satisfied.

Qualifications

What We're Looking For

Integrity:  Be respectful, open, honest, and authentic. Tech-Savvy and Smooth Talker:  Navigate different systems easily and communicate effectively. Driven and Resilient:  Take on challenges and bounce back stronger. Big Heart:  Care deeply about making a positive impact on people's lives. Availability:  Work within our rotating roster, Monday – Friday, 7 am - 7 pm. Location:  Full-time role at our office at 31 Troode St. West Perth, near City West Train Station.

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