Customer Service Agent

3 months ago


West Perth, Australia TSA Group Full time

Job Description

As a Customer Service Officer, you will partner with Services Australia to assist everyday Australians through essential payments and services. From welfare support to Medicare services and help during emergencies, Services Australia ensures Aussies get the assistance they need in various situations, like unemployment, illness, and retirement.

What you need to know about your new role…

Represent Services Australia within our Tier 1 Digital Support team  Full-Time paid comprehensive training in a supportive environment  Utilize self-service portals adeptly to assist customers in finding the information they need.  Forge authentic connections with each interaction, ensuring every customer feels valued and heard.  Tackle challenges with creativity and a solution-oriented mindset, ensuring a seamless experience for our customers.  Show empathy and support, particularly for our most vulnerable customers, making a meaningful impact in their lives.  Deliver exceptional care and service in every interaction, leaving customers satisfied and smiling. 

Qualifications

Integrity is key: Respectful, Open, Honest, and keeping it real.  Smooth Talker and Tech-Savvy: Navigate a variety of different systems with ease and communicate effectively.  Driven, Engaging, and Resilient: Rise to challenges and bounce back stronger.  Big Heart for Customers: Genuinely care about making a positive impact on people's lives.  Availability with our rotating roster, Monday – Friday, 7 am - 7 pm.  Full-time role based at our office at 31 Troode St. West Perth, West Australia near City West Train Station

Disclaimer: At TSA Group - Australia, we value diversity and welcome applications from all qualified candidates. However, please note that this opportunity is available exclusively to Australian citizens. If you meet this criterion and are over 18, we would love to hear from you Apply now and let's embark on an exciting journey together 



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