Customer Service Consultant

6 months ago

Sydney, Australia SMAART Recruitment Full time

SMAART Recruitment has once again partnered with one of the world’s leading Contractor Management Software companies. Due to expansion in the APAC region, they now seek the services of an outgoing and driven Graduate or Customer Service Consultant who wants to progress and start their career in software and consulting.
- Based in the heart of Sydney CBD, as a Customer Service Consultant, you will be liaising with a variety of different clients, industries, and markets. You will be the first point of contact for all questions, be it capabilities of the software, general questions, or inquiries that need to be lodged with the Tech team.
- Primary Duties & Responsibilities include:
- Proactively service and support contractor/supplier clients.
- Conduct training on products via phone, web-based and face-to-face meetings.
- Participate in the implementation of sales and marketing projects.
- Field incoming calls, handle contractor customer inquiries, and troubleshoot problems.
- Handle client account management functions, including invoicing and collections.
- Proactively analyse customer service processes and bring forth ideas for continuous improvement.

To be considered for this position:
- Bachelor's degree from an accredited university and/or equivalent work experience.
- Demonstrated leadership skills
- Exceptional verbal and written communication skills
- Excellent presentation skills
- Solid analytical and problem-solving ability
- Available to travel to the U.S for 6-8 weeks training

In return, you will receive full training on the product and on-going support as the company grows. Being a rapidly growing office here in Sydney, there will be plenty of opportunities to progress your career in the near future.
- Team building events, a global AGM, snacks and lunches, and international travel are all some of the perks this company provides to their staff.
- Lastly, this is a hybrid position that will give you the flexibility to work from home and from their great CBD office.
- So if you are ready to work with a cutting-edge company, who will offer not only career progression, but also a fun and friendly work environment, send your resume via the ''Apply'' button. Or for a confidential discussion please contact Will or Sonja at SMAART Recruitment on 03 8637 4411.

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