Current jobs related to Customer Resolution AdvisorHybrid - Hobart - Tpg Telecom

  • Customer Resolution Specialist

    2 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Opportunity OverviewIn this exciting opportunity, you will utilize your negotiation and resolution skills for case management and resolving complex customer issues referred to you by customer care agents.A key aspect of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed...

  • Customer Resolution Specialist

    1 month ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    {"title": "Customer Resolution Specialist", "description": "Unlock Your PotentialIn this exciting opportunity, you will leverage your negotiation and resolution skills to manage complex customer cases and resolve issues referred by customer care agents. As a key member of our team, you will collaborate with other departments and stakeholders to ensure timely...

  • Customer Resolution Specialist

    2 months ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Job OpportunityIn this exciting opportunity, you will utilize your developed negotiation and conflict resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to collaborate with other departments and business stakeholders, while keeping the customer informed until a...

  • Customer Resolution Specialist

    4 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Unlock Your Potential as a Customer Resolution SpecialistIn this exciting opportunity, you will leverage your exceptional negotiation and resolution skills to manage complex customer cases and resolve issues efficiently. As a key member of our team, you will collaborate with other departments and stakeholders to ensure seamless communication and timely...

  • Customer Resolution Specialist

    4 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    The OpportunityIn this exciting opportunity, you will utilize your developed negotiation and resolution skills to manage complex customer cases and resolve issues referred by customer care agents. A key aspect of this role is to collaborate with other departments and stakeholders, ensuring timely and effective communication with customers. Your ability to...

  • Customer Resolution Specialist

    6 months ago

    Hobart, Australia TPG Telecom Full time

    The opportunity In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually...

  • Customer Resolution Advisor

    3 months ago

    Hobart, Australia TPG Telecom Full time

    **Work options**: Hybrid - Based in Hobart - Hybrid working arrangement, mix of working from home and the office - Access to a great selection of benefits The opportunity In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care...

  • Customer Resolution Advisor

    2 months ago

    Hobart, Australia TPG Telecom Full time

    **Work options**: Hybrid - Based in Hobart - Hybrid working arrangement, mix of working from home and the office - Access to a great selection of benefits The opportunity In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care...

  • Customer Resolution Specialist

    6 months ago

    Hobart, Australia TPG Telecom Full time

    Based in Hobart - Hybrid working arrangement, mix of working from home and the office - Entry-level position with clearly defined accountabilities and works under supervision. Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands...

  • Claims Resolution Specialist

    1 day ago

    Hobart, Tasmania, Australia Zurich Insurance Group Full time

    About Zurich Insurance Group We're on a journey towards a brighter future, and we invite you to join us! A great opportunity exists for a Claims Resolution Specialist in Workers Compensation at our organisation. As a Senior Claims Advisor, you will be responsible for managing claims from start to resolution, ensuring compliance with regulatory requirements,...

  • Customer Service Liaison

    3 weeks ago

    Hobart, Tasmania, Australia NHP Electrical Engineering Products Full time

    Customer Service Role OverviewNHP's Customer Service team plays a vital role in delivering exceptional support to our commercial clients. As a key member of this team, you will be responsible for providing first-class service, working closely with internal stakeholders to achieve desired outcomes, and ensuring the prompt resolution of customer enquiries.Key...

  • Customer Service Liaison

    4 weeks ago

    Hobart, Tasmania, Australia NHP Electrical Engineering Products Full time

    Customer Service Role OverviewNHP's Customer Service team is at the forefront of our business, providing first-class support to our customers. This role is integral in building relationships with customers and ensuring their needs are met.In this fast-paced role, you will:Provide exceptional customer service to NHP's commercial client baseWork with our Omni...

  • Customer Service Representative

    4 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Role OverviewAs a Customer Service Representative at TPG Telecom, you will be the voice of our brand across various social media channels. Your primary responsibility will be to drive brand advocacy through every interaction with customers and prospects.You will work closely with our Brand & Social Media Team to ensure you have the necessary information to...

  • Customer Service Liaison

    2 months ago

    Hobart, Tasmania, Australia NHP Electrical Engineering Products Full time

    About the RoleNHP's Customer Service team is at the forefront of our business, providing exceptional support to our customers. As a key member of this team, you will play a vital role in building relationships with our commercial clients.Key ResponsibilitiesProvide exceptional customer service to NHP's commercial client baseWork with our Omni Channel...

  • Customer Service Representative

    2 months ago

    Hobart, Tasmania, Australia NHP Electrical Engineering Products Full time

    About the RoleNHP's Customer Service team is at the forefront of our business, providing exceptional support to our customers. This role is integral in building relationships with customers and driving business growth.Key ResponsibilitiesProvide exceptional customer service to NHP's commercial client baseWork with the Omni Channel platform to process inbound...

  • Customer Liaison Officer

    5 months ago

    Hobart, Australia HAYS Full time

    Looking for a Customer Liaison Officer for an Aged Care Facility in South Hobart Position**:Customer Liaison Officer** Full Time Location: South Hobart, Tasmania, Australia **Your new company** The organisation that I am working with is a leading not-for-profit aged care provider committed to enhancing the quality of life for its residents and clients....

  • Customer Experience Consultant

    2 weeks ago

    Hobart, Tasmania, Australia Kinetic Full time

    Customer Service Specialist RoleWe're seeking a skilled Customer Service Specialist to join our dedicated team at Kinetic. As a key member of our service team, you'll handle inbound and outbound calls, manage customer feedback, and conduct thorough investigations into complaints.About the Role:In this role, you'll have the opportunity to take ownership of...

  • Customer Service Representative

    1 month ago

    Hobart, Tasmania, Australia A.I.R Recruitment Full time

    Customer Care ConsultantWe are seeking a highly motivated and organized Customer Care Consultant to join our team. As a key member of our commercial client accounts team, you will be responsible for managing the day-to-day requirements of our clients to ensure customer advocacy, satisfaction, and loyalty.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    1 month ago

    Hobart, Tasmania, Australia Woolworths Group Full time

    About Woolworths GroupWe are a leading retailer in Australia and New Zealand, committed to creating better experiences for our customers and communities. Our purpose is to make a positive impact on people's lives, and we're looking for talented individuals to join our team.Customer Service Representative - Contact Centre (Inbound)This is an exciting...

  • Customer Service Representative

    1 month ago

    Hobart, Tasmania, Australia Tpg Telecom Full time

    Role Purpose & EnvironmentAs a Customer Service Advisor in our Vodafone Social Media Team, you will be the voice of our brand across Vodafone's social media channels. Your primary responsibility will be to drive brand advocacy through every interaction with customers and prospects.You will work closely with our broader Brand & Social Media Team to ensure you...

Customer Resolution AdvisorHybrid

2 months ago

Hobart, Australia Tpg Telecom Full time

The opportunity

In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecom’s Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the core problem and provide tailored and fair outcomes that promote brand advocacy will set you up for success in this position. 

Please be advised if you are successful in the interview process the start date for this position is the 21st of October.

Responsibilities

  • Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory final resolutions to escalated customer queries
  • Provide quality and accurate information when handling customer enquiries including concise notes of customer contact
  • Take ownership and keep the customer informed of the progress of resolution efforts within the required time frames and ensure follow up if the resolution extends beyond
  • Use appropriate systems and support tools in providing consistent customer solutions and experience
  • Identify customer needs and promote relevant products and services to suit those needs
  • Effectively liaise with other areas of the business and key stakeholders
  • Escalate trending complaints
  • Achieve individual targets in line with KPI requirements
  • Display a commitment to self-improvement and continual learning
  • Display resilience and ability to work in a high volume, fast paced environment with a positive outlook on continual change.

Knowledge and experience

  • Contact centre experience and / or telecommunications experience is preferred
  • Proven attention to detail, excellent communication skills, and a strong customer resolution focus
  • The ability to think outside the box providing creative solutions that adhere to company policy and procedures
  • Excellent relationship management skills with the ability to build rapport quickly
  • Self-starter with the ability to manage and prioritise own workload in a timely manner
  • Ability to effectively engage multiple stakeholders to source resolutions for customers
  • Strong Microsoft Office skills
  • Excellent verbal and written communication skills
  • Empathetic in manner, able to accurately identify customer needs and provide appropriate information or resolutions which balance both business and customer’s needs
  • Able to relate effectively with others regardless of age, gender, cultural background with an awareness of own impact on others.

Benefits and perks

  • Flexible hybrid way of working (from home and office)
  • ‘Stay Connected Mobile’ – Access to a free mobile plan
  • ‘Stay Connected NBN’ – Access to a free NBN 100 plan
  • Access to LinkedIn Learning and Vodafone Learning platforms

We are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits, including generous leave policies, leadership development programs and opportunities to grow your career. You’ll be faced with loads of variety where no two days are ever the same in a collaborative workspace that helps drive innovation.

Interested? We are excited to hear from you

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

#IND2

  • Based in Hobart
  • Hybrid working arrangement, mix of working from home and the office
  • Access to a great selection of benefits