Customer Resolution Specialist

6 months ago

Hobart, Australia TPG Telecom Full time

The opportunity

In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecom’s Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the core problem and provide tailored and fair outcomes that promote brand advocacy will set you up for success in this position. 

Responsibilities

Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory final resolutions to escalated customer queries Provide quality and accurate information when handling customer enquiries including concise notes of customer contact Take ownership and keep the customer informed of the progress of resolution efforts within the required time frames and ensure follow up if the resolution extends beyond Use appropriate systems and support tools in providing consistent customer solutions and experience Identify customer needs and promote relevant products and services to suit those needs Effectively liaise with other areas of the business and key stakeholders Escalate trending complaints Achieve individual targets in line with KPI requirements Display a commitment to self-improvement and continual learning Display resilience and ability to work in a high volume, fast paced environment with a positive outlook on continual change.

Knowledge and experience

Contact centre experience and / or telecommunications experience preferred Proven attention to detail, excellent communication skills, and a strong customer resolution focus The ability to think outside the box providing creative solutions that adhere to company policy and procedures Excellent relationship management skills with the ability to build rapport quickly Self-starter with the ability to manage and prioritise own workload in a timely manner Ability to effectively engage multiple stakeholders to source resolutions for customers Strong Microsoft Office skills Excellent verbal and written communication skills Empathetic in manner, able to accurately identify customer needs and provide appropriate information or resolutions which balance both business and customer’s needs Able to relate effectively with others regardless of age, gender, cultural background with an awareness of own impact on others.

Benefits and perks

Flexible hybrid way of working (from home and office) ‘Stay Connected Mobile’ – Access to a free mobile plan ‘Stay Connected NBN’ – Access to a free NBN 100 plan Access to LinkedIn Learning and Vodafone Learning platforms Access to Corporate Partner Discounts

  • Customer Resolution Specialist

    1 month ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    {"title": "Customer Resolution Specialist", "description": "Unlock Your PotentialIn this exciting opportunity, you will leverage your negotiation and resolution skills to manage complex customer cases and resolve issues referred by customer care agents. As a key member of our team, you will collaborate with other departments and stakeholders to ensure timely...

  • Customer Resolution Specialist

    4 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Unlock Your Potential as a Customer Resolution SpecialistIn this exciting opportunity, you will leverage your exceptional negotiation and resolution skills to manage complex customer cases and resolve issues efficiently. As a key member of our team, you will collaborate with other departments and stakeholders to ensure seamless communication and timely...

  • Customer Resolution Specialist

    2 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Opportunity OverviewIn this exciting opportunity, you will utilize your negotiation and resolution skills for case management and resolving complex customer issues referred to you by customer care agents.A key aspect of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed...

  • Customer Resolution Specialist

    2 months ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Job OpportunityIn this exciting opportunity, you will utilize your developed negotiation and conflict resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to collaborate with other departments and business stakeholders, while keeping the customer informed until a...

  • Customer Resolution Specialist

    4 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    The OpportunityIn this exciting opportunity, you will utilize your developed negotiation and resolution skills to manage complex customer cases and resolve issues referred by customer care agents. A key aspect of this role is to collaborate with other departments and stakeholders, ensuring timely and effective communication with customers. Your ability to...

  • Customer Resolution Specialist

    6 months ago

    Hobart, Australia TPG Telecom Full time

    Based in Hobart - Hybrid working arrangement, mix of working from home and the office - Entry-level position with clearly defined accountabilities and works under supervision. Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands...

  • Customer Resolution Advisor

    3 months ago

    Hobart, Australia TPG Telecom Full time

    **Work options**: Hybrid - Based in Hobart - Hybrid working arrangement, mix of working from home and the office - Access to a great selection of benefits The opportunity In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care...

  • Customer Resolution Advisor

    2 months ago

    Hobart, Australia TPG Telecom Full time

    **Work options**: Hybrid - Based in Hobart - Hybrid working arrangement, mix of working from home and the office - Access to a great selection of benefits The opportunity In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care...

  • Claims Resolution Specialist

    1 day ago

    Hobart, Tasmania, Australia Zurich Insurance Group Full time

    About Zurich Insurance Group We're on a journey towards a brighter future, and we invite you to join us! A great opportunity exists for a Claims Resolution Specialist in Workers Compensation at our organisation. As a Senior Claims Advisor, you will be responsible for managing claims from start to resolution, ensuring compliance with regulatory requirements,...

  • Professional Investigative Specialist

    5 days ago

    Hobart, Tasmania, Australia Department of Justice Full time

    The Department of Justice is seeking an experienced Investigation and Assessment Officer to join our team in a challenging and rewarding role. This position involves assisting the Health Complaints Commissioner in fulfilling their responsibilities under the Health Complaints Act 1995.We are offering a competitive salary package of approximately $85,000 per...

  • Customer Experience Consultant

    2 weeks ago

    Hobart, Tasmania, Australia Kinetic Full time

    Customer Service Specialist RoleWe're seeking a skilled Customer Service Specialist to join our dedicated team at Kinetic. As a key member of our service team, you'll handle inbound and outbound calls, manage customer feedback, and conduct thorough investigations into complaints.About the Role:In this role, you'll have the opportunity to take ownership of...

  • Service Desk Support Specialist

    4 weeks ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    Job Title: Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team at 3124 UXC Limited. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.Key Responsibilities:Provide...

  • Customer Experience Specialist

    4 weeks ago

    Hobart, Tasmania, Australia Qantas Group Full time

    Customer Experience SpecialistAt Qantas, we're redefining the art of customer service. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional experiences to our customers.Develop a deep understanding of our customers' needs and preferences.Collaborate with our team to design and implement innovative solutions that exceed...

  • Customer Service Specialist

    3 weeks ago

    Hobart, Tasmania, Australia Officeworks Full time

    About UsAt Officeworks, we strive to make a positive impact on our customers' lives. Our team is passionate about delivering exceptional customer service and ensuring that every customer leaves our stores feeling valued and satisfied.About the RoleWe are seeking a skilled and enthusiastic customer service specialist to join our team. As a customer service...

  • Customer Service Specialist

    5 months ago

    Hobart, Australia HAYS Full time

    20 vacancies for a 6-month contract with one of the big four banks start immediately **Your new company** Hays is proud to be parting with one of the big four banks in their search for 20 Customer Service specialists to join their Hobart team on a 6-month contract, full-time hours. **Your new role** Working in a large inbound contact centre environment,...

  • Customer Experience Specialist

    1 month ago

    Hobart, Tasmania, Australia Qantas Group Full time

    Customer Experience SpecialistAt Qantas, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a key role in helping us achieve this goal.About the RoleProvide exceptional customer service to our passengers, ensuring their needs are met and exceeded.Work collaboratively with our team to resolve...

  • Specialist- Customer Experience

    3 weeks ago

    Hobart, Australia Kinetic Full time

    Join Our Team as a Customer Service Specialist!Are you passionate about customer satisfaction and building genuine relationships? We’re looking for 2 Customer Service Specialist to join our dedicated team. In this role, you'll take ownership of solving customer inquiries, complaints, and issues, ensuring every interaction reflects our commitment to...

  • Customer Banking Specialist

    1 month ago

    Hobart, Tasmania, Australia Commonwealth Bank of Australia Full time

    Customer Banking SpecialistWe are seeking a highly skilled Customer Banking Specialist to join our Sorell Branch team.This is a 12-month contract role that requires a strong commitment to delivering exceptional customer service.Key Responsibilities:Provide in-depth conversations with customers to understand their banking needs and preferences.Support...

  • Customer Service Liaison

    3 weeks ago

    Hobart, Tasmania, Australia NHP Electrical Engineering Products Full time

    Customer Service Role OverviewNHP's Customer Service team plays a vital role in delivering exceptional support to our commercial clients. As a key member of this team, you will be responsible for providing first-class service, working closely with internal stakeholders to achieve desired outcomes, and ensuring the prompt resolution of customer enquiries.Key...

  • Service Desk Support Specialist

    7 days ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    Job Title: Service Desk Support SpecialistDescription:We are seeking a skilled Service Desk Support Specialist to join our team at 3124 UXC Limited. The successful candidate will provide exceptional customer service and technical support to our clients.Responsibilities:Provide level 1 support to customers via phone, email, or chat.Log and manage Service...