Customer Service Representative
3 weeks ago
Role Overview
As a Customer Service Representative at TPG Telecom, you will be the voice of our brand across various social media channels. Your primary responsibility will be to drive brand advocacy through every interaction with customers and prospects.
You will work closely with our Brand & Social Media Team to ensure you have the necessary information to support customers who interact with our posts.
Key Responsibilities
- Provide customer support for a variety of issues and general enquiries across our social media channels
- Detect and raise possible brand and reputational risks
- Communicate in a unified and relatable brand tone across all interactions
- Think outside the box and provide customers with a tailored solution
- Escalate trending complaints and assist with identifying solutions to issues
- Adhere to verification processes to support prompt resolution of complaint and complex customer communications
Requirements
- Excellent written and verbal communication skills
- A positive role model and enjoy working as part of a team
- Have an interest in the world of social media and an understanding of the different social channels
- Confidently multitask on a computer
- A focus on customer service
About Us
At TPG Telecom, we're a dynamic business that brings together powerful brands to create one united force. We invite you to bring your boldness and stand out in a safe space for your true self to shine.
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