Customer Experience Consultant
3 weeks ago
We're seeking a skilled Customer Service Specialist to join our dedicated team at Kinetic. As a key member of our service team, you'll handle inbound and outbound calls, manage customer feedback, and conduct thorough investigations into complaints.
About the Role:
In this role, you'll have the opportunity to take ownership of solving customer inquiries, complaints, and issues, ensuring every interaction reflects our commitment to excellent service. Your ability to prioritise and resolve issues will directly impact our customer experience.
Key Responsibilities:
- Customer Inquiries: Respond to customer inquiries with professionalism and empathy, providing accurate and timely resolutions.
- Documentation: Document and disseminate messages effectively, ensuring accurate records and smooth communication.
- Feedback Analysis: Identify trends in customer feedback and collaborate with internal teams to create solutions, driving continuous improvement.
- Data Analysis: Operate and analyse data from ticketing and tracking systems, informing decision-making and service development.
Why Join Us?
At Kinetic, we prioritise the well-being of our staff and customers alike, fostering a culture of safety and respect. Our supportive environment values teamwork and customer focus, making us an ideal place to grow and develop your career.
What We're Looking For:
- Effective Communication: Excellent communication skills and a friendly demeanour, with the ability to build rapport with customers and colleagues.
- Problem-Solving: Proven experience in building customer relationships and demonstrating empathy, with a strong analytical and problem-solving ability.
- Adaptability: Self-motivated and adaptable in a dynamic work environment, with the ability to prioritise tasks and manage multiple responsibilities.
We're committed to creating positive outcomes for our customers and community, and we believe that our staff are the key to achieving this goal. If you share our values and passion for customer service, we'd love to hear from you.
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