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Administrator

3 months ago

South Melbourne, Australia Michael Page Full time
About Our Client



Company Industry: [Manufacturing

Role Overview: As an Administrator, you will play a crucial role in supporting our clients sales team and ensuring smooth administrative operations. Your responsibilities will include managing customer orders, providing administrative support for warranty functions, and ensuring customer satisfaction through proactive management of sales and administration processes.

Job Description



Responsibilities:

Administration Support:

  • Manage customer orders using Oracle (POs, receipting, invoicing).
  • Update order status and explore alternatives as needed.
  • Coordinate with ports, customers, transport, and factories for fulfillment.
  • Handle sales calls, faxes, and emails professionally.
  • Resolve customer inquiries and follow up until resolved.
  • Oversee credit requests and coordinate with suppliers and Finance.
  • Prepare Dealer quotations and manage correspondence.
  • Support sales administrators during peak times or absences.
  • Collaborate with sales managers on stock levels and deliveries.
  • Ensure database accuracy and update product catalogues.
  • Support promotional activities and office operations.
  • Coordinate with ports, customs, and regulatory bodies.
  • Work with offshore support to streamline local activities.

Warranty Support:

  • Process warranty calls, faxes, and emails professionally.
  • Resolve customer queries and manage warranty documentation.
  • Ensure accurate recording of warranty jobs.
  • Track and analyse customer satisfaction and warranty data.



The Successful Applicant

About you:

  • Experience in administrative or sales support, advantage if in similar manufacturing industry.
  • Proficiency in Oracle or similar ERP systems desired (however not a must).
  • Strong organisational and multitasking skills.
  • Can do attitude.
  • Excellent communication skills.
  • Ability to work independently and in a team.
  • Customer-focused with proactive problem-solving skills.
  • Experience with warranty processes is a plus.