Administration Coordinator

4 weeks ago

South Melbourne, Victoria, Australia Invocare Full time

About the Role:

We are seeking an Administration Arranger to support our funeral services team. This role is ideal for someone who is people-oriented, has excellent communication skills, and is able to work in a close team environment.

Key Responsibilities:

  • Act as the first point of contact for clients, visitors, and telephone enquiries
  • Ensure reception is welcoming, neat, and tidy and reflects a professional image
  • Administrative support for the team (data entry, preparing letters, presentations)
  • Receive payments and issue accounts and associated correspondence
  • Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Explain costs and payment terms clearly
  • Liaise with service providers, such as clergy, florist, newspapers and other suppliers

About You:

  • Experience in a service-driven organisation
  • Competent keyboard/computing and telephone operating skills
  • Be sensitive to grieving people, their values and beliefs and possess a level of comfort of working with the deceased
  • Interpersonal skills to work in a close team environment and proactively support the team
  • Willingness and motivation to undertake training and development programs
  • The ability to respond appropriately to client/family concerns
  • A sense of ease working with grieving families and the deceased
  • Current status as Justice of the Peace or eligibility to become certified
  • A current unrestricted driver's license

Benefits:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Program
  • Annual family day social events

About InvoCare:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. We are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve.

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