Modern Work Copilot Technology Specialist

6 months ago

Melbourne, Australia Microsoft Full time

Overview

Are you inspired to help customers empower their employees, maximise the employee experience, and do great work using the devices and apps they love, now enhanced with the transformative power of AI? We are seeking individuals to guide customers through significant changes as we embrace generative AI through Copilot, Copilot+ PCs, and Windows in the Cloud. Microsoft is leading this evolution, enabling organisations to reimagine their business for success in this new era. With AI integration, physical Windows devices, as well as Cloud PCs offer unprecedented flexibility and efficiency, allowing for a seamless transition between on-premises and remote work environments. Join us in helping organisations leverage AI to optimise workflows, foster innovation, and secure their operations, all while providing a familiar and powerful Windows experience across any device.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Team Purpose

As a Copilot Technology Specialist within the Modern Work Business, you are the vanguard of progress and the catalyst for change. Your expertise in driving Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement and Viva solutions in a secured and compliant manner is not just a role, it's a mission to redefine the workplace. You are removing technical blockers whilst crafting the future of secured productivity and collaboration. Your insights and innovations are shaping the way organisations operate, ensuring they thrive in a digital-first world. As part of this elite team, you are not only empowering our customers with the power of AI you are also safeguarding their journey into the future. A dedication to excellence is what makes Microsoft’s Modern Work team a great place to work. Together, we will build a legacy of innovation, trust, and unwavering commitment to excellence.

Job Purpose

As a Modern Work Copilot Technical Specialist (Copilot TS), you will be at the forefront of the customers’ AI journey; helping customer’s embrace, expand and adopt Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker, Viva and other associated technologies. You will sharpen your technical expertise and broaden your understanding of the extended ecosystem of solutions, ensuring seamless integration and maximum impact. This role is your gateway to accelerate your career growth, where you will not only enhance your technical skills but also deepen your business acumen, positioning you as a leader in the transformative journey of AI.

Your main goal is to win the technical decision of customers to purchase and use our technology. You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365. Copilot TSs are expected to be able to both own and win the customers’ technical decisions, as well as find new opportunities through their contacts and work they are on for salespeople to further pursue. As a Copilot TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly Microsoft 365 suite, Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker, and Viva sales/usage targets in your accounts. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies.

This role is flexible in that you can work up to 50% from home.

Qualifications

What skills do you need to have?

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one: 

Required/Minimum Qualifications

· 5+ years technical pre-sales or technical consulting experience

o OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience

o OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience

o OR equivalent experience.

Skills & Capabilities:

Advising Client Technical Decisions - Eg: Consultative Selling, Strategic Technical Planning, Technical Sales

Building Stakeholder Relationships - Eg: Relationship Management, Trusted Technical Advisor

Demonstrating Microsoft Solution Capabilities - Eg: Cloud Platform, Cloud Security, Pilots and Proof of Concepts (PoCs)

Readiness for Deployment - Eg: Architecture Design, Problem Solving, Project Management

Responsibilities

Scale Copilot’s and Teams Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context; expertise in Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, depth knowledge in Frontline Worker enablement and Viva solutions; along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams including partners and CSU, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, customer investment funding [ECIFs]) and leveraging foundational knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites). Build Strategy for Copilot’s and Teams: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors in the Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement and Viva solutions space. You will take knowledge of customer feedback, specific Microsoft Teams solutions, and their context in a competitive landscape and delivering core competitive knowledge back to engineering teams to enhance Microsoft Teams and Copilot capabilities and to develop compete strategies. Solution Design and Proof of Concept for Copilot’s and Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement and Viva solutions, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed. Change Management and Adoption: Copilot TS needs to drive adoption and change management by developing a clear strategy and execution plan e.g., readiness assessments, value realisation and optimisation. Capability in conducting pilots to confirm the Copilot for M365 strategy and value proposition, preparing the environment for deployment, and defining enterprise deployment programs. Collaborator and orchestrator: You will work in a v-team and drive technical solutions to drive the success of customers and Microsoft. Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Copilot for Microsoft 365 and Microsoft Teams products and services. Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitating partner resources and processes. Identifying Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, devices, Frontline Worker and Viva skill and resource gaps and providing feedback to internal teams Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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