Customer Service Coordinator

3 weeks ago


Dandenong South, Australia Gates Corporation Full time
ROLE OVERVIEW: The Customer Service Coordinator (aka Representative) is the first point of contact of customers for inquiry and orders. Gates Corporation is the world's leading manufacturer of power transmission and fluid power solutions. Our highly engineered products are critical components used in diverse applications in the industrial and automotive market segments. We sell globally under the Gates brand, recognized by distributors, original equipment manufacturers, and end users as the premium brand for quality and technological innovation. Our Dandenong South, Victoria, Australia site is looking for a talented full time Customer Service Coordinator. RESPONSIBILITIES: Handles, organizes and responds to customer service calls and email inquiries promptly and professionally. Communicates with customers to address issues, concerns, and complaints. Offers alternative products to customer (if requested product is out of stock) and/or upsells. Responds to requests within 24 hours. Processes orders: checks EDI orders, enters orders into the system before cut-off time or within the required timeframe. Takes responsibility for organizing and filing designated requests and inquiries, as well as archiving all relevant documents for the Customer Service department. Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled.  Proactively seeks opportunities to enhance services and response times.  Complies with company policy, procedural, and training requirements, including health and safety.

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