Customer Service Liaison
2 weeks ago
The Customer Service Coordinator is the primary point of contact for customers, handling inquiries and orders for Gates Corporation, a leading manufacturer of power transmission and fluid power solutions. This role is critical in providing exceptional customer service and ensuring customer satisfaction.
Key Responsibilities:
• Respond to customer service calls and email inquiries in a timely and professional manner.
• Communicate with customers to address issues, concerns, and complaints, providing solutions and alternatives when necessary.
• Process orders, checking EDI orders and entering them into the system before cut-off time or within the required timeframe.
• Organize and file designated requests and inquiries, archiving relevant documents for the Customer Service department.
• Relay customer quality concerns to the appropriate associates or departments, ensuring customer expectations are met.
• Proactively seek opportunities to enhance services and response times, complying with company policy and procedural requirements.
Requirements:
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong organizational and time management skills.
• Proficiency in using computer systems and software.
About Gates Corporation:
Gates Corporation is a global leader in power transmission and fluid power solutions, recognized for quality and technological innovation. Our products are critical components used in diverse applications in the industrial and automotive market segments.
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