Customer Service Liaison

2 weeks ago


Dandenong, Victoria, Australia Gates Corporation Full time
Customer Service Coordinator Role Overview:

The Customer Service Coordinator is the primary point of contact for customers, handling inquiries and orders for Gates Corporation, a leading manufacturer of power transmission and fluid power solutions. This role is critical in providing exceptional customer service and ensuring timely order fulfillment.

Key Responsibilities:

• Respond to customer service calls and email inquiries in a prompt and professional manner.
• Communicate with customers to address issues, concerns, and complaints, ensuring customer satisfaction and loyalty.
• Offer alternative products to customers when requested products are out of stock and upsell opportunities.
• Process orders efficiently, checking EDI orders and entering them into the system before cut-off time or within the required timeframe.
• Organize and file designated requests and inquiries, archiving relevant documents for the Customer Service department.
• Relay customer quality concerns to the appropriate associates or departments, ensuring customer expectations are met.
• Proactively seek opportunities to enhance services and response times, contributing to the company's commitment to quality and innovation.

Requirements:

• Comply with company policy, procedural, and training requirements, including health and safety standards.

This role is ideal for individuals who possess excellent communication and problem-solving skills, with a strong focus on customer satisfaction and order fulfillment. If you are a motivated and detail-oriented professional looking to join a dynamic team, we encourage you to apply.

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