Customer Service Coordinator

3 months ago

Dandenong, Australia Gates Corporation Full time

**ROLE OVERVIEW**:
***

The Customer Service Coordinator (aka Representative) is the first point of contact of customers for inquiry and orders.

Our Dandenong South, Victoria, Australia site is looking for a talented full time Customer Service Coordinator.

**RESPONSIBILITIES**:

- Communicates with customers to address issues, concerns, and complaints.
- Offers alternative products to customer (if requested product is out of stock) and/or upsells.
- Responds to requests within 24 hours.
- Processes orders: checks EDI orders, enters orders into the system before cut-off time or within the required timeframe.
- Takes responsibility for organizing and filing designated requests and inquiries, as well as archiving all relevant documents for the Customer Service department.
- Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled.
- Proactively seeks opportunities to enhance services and response times.
- Complies with company policy, procedural, and training requirements, including health and safety.

**REQUIRED SKILLS AND ATTRIBUTES**:
***
- Excellent command of the English language (oral and written)
- Strong capability to influence and engage while building strong relationships.
- Excellent listening skills, comprehension of customer needs, and ability to deliver effective solutions accordingly.
- Confidence in speaking on the phone with customers
- Selling skills and technical aptitude/understanding.
- Robust interpersonal and human relation skills, essential for handling a fast-paced office environment and a demanding customer base
- Ability to work independently, remaining self-driven and focused.
- Attention to detail
- Can perform effectively under pressure.
- Strong organizational skills and prioritization abilities to handle a diverse workload.
- Ability to collaborate closely with other staff.

**KNOWLEDGE AND QUALIFICATIONS**:

- Minimum of 2-3 years of working experience in a similar role or industry, inbound sales experience an advantage
- Knowledge of best practice Customer Service (relevant qualifications desirable)
- Proficient in using MS Office and other relevant business software.
- Experience with SAP is advantageous
- Experience in using contact centre systems, for example Genesys, is an advantage

Applicant must already have the proper legal work right status for full time employment in Australia without company sponsorship.

Submit a cover letter and resume addressing your suitability for the position.

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