User Experience Designer

4 weeks ago

Coolangatta, Australia The NRMA Full time
Job Description

What you will do:

Reporting to the Product Owner Marketing Technology , you will join the business as an integral part of our digital projects team. You will drive the delivery of guest centric design solutions for both new and existing digital experiences across all customer journeys. Use your skills in understanding user pain points and user interaction design to deliver exceptional guest experiences. This is a 12 month fixed term opportunity, to dip your toes in the water and gain beneficial experience with a growing, fast paced business and industry

The User Experience Designer will also:

Creates innovative solutions for a wide variety of user experience design challenges across all digital channels centred around new Headless CMS for holiday parks and resorts. Leads the design for new digital experiences and improvements of existing digital experiences. Identifies guest blockers/issues and opportunities to drive booking conversion, while championing the guest through creative and collaborative problem solving. Advocates for guest centric design solutions, highlighting inputs that influenced the decisions (including business and user goals, customer analytics, user testing and research findings). Develops visual concepts, storyboards, wireframes, and prototypes to effectively communicate interaction and design ideas Develops and maintains detailed user-interface specifications and digital brand style guides (including Figma and brand style guides, style sheets, templates, and assets). Presents design work to multiple teams and senior leadership for review and feedback.

What you will bring:

Tertiary qualifications in user/customer experience design, human-computer interaction (HCI), or equivalent professional experience 5+ years of experience as a user experience designer, interaction designer or similar role. Understanding of conversion optimisation principles, user testing methodology and processes A portfolio or samples of work demonstrating experience creating great user-centered design solutions Experience working in a fast paced ever changing environment.  Passion and enthusiasm for providing an exceptional customer experience and all things digital Inductry expereince is icing on the cake

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit 

Progressive flexibility, leave and well-being benefits to balance all of life's priorities  Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year  Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements  Discounts on all NRMA insurance products including car, home & travel  Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations people, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:

We made the 2022 AFR Boss Best Places to Work List  Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  Certified as a Family Inclusive Workplace  Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you 

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