Customer Service Coordinator

1 month ago

Sydney, Australia Aurizon Full time

Location: Sydney

Remuneration/Benefit: Competitive remuneration and benefits

  • Australia’s largest rail freight operator
  • Operating out of Spring Farm NSW
  • Supportive environment and excellent team culture

About the role:

Reporting to the Key Account Manager, this critical role will be responsible for the daily operations of Aurizon Containerised Freight Services by providing safe, efficient and customer focused solutions, including the management of contractors and customer needs to ensure Aurizon is an industry leader for rail service excellence. Being the first point of contact you will be required to provide quality service in negotiating container loading schedules with external stakeholders, while leading process and people to ensure delivery on time and above expectations. This role will see you:

  • Champion a safety culture based on values and principles by achieving and implementing all safety standards, systems, and initiatives to a standard of excellence.
  • Plan, coordinate and supervise the end-to-end operational requirements of the container service facilities.
  • Create, manage and maintain all customer bookings by ensuring proactive communication is key to customer satisfaction and delivery of goods.
  • Actively engage with the customers to solicit feedback on the services provided by Aurizon Containerised Freight Services and how improvements or additional services can be arranged.
  • Ensure capacity management is provided as defined by customer agreements and maintain Aurizon performance reporting for the terminal ensuring Customer obligations are achieved.
  • Support terminal staff by communicating incidents to customers where necessary. Supervise and assist local incident management and undertake investigations as they arise within the operational environments.

About you:

We are seeking an experienced Customer Service Coordinator to ensure that our customers logistical needs are not only met but delivered with confidence. With a passion in customer service, you will have a proven ability to build strong and lasting relationships with both internal and external stakeholders. You will ideally have worked in the logistics service industry, but we are open to any industry if customer service is your speciality.

A naturally strong communicator, both verbal and written, you will have the ability to listen, question and manage challenging conversations. Managing your time well, you will be hands-on and enjoy helping to improve processes. You will be a resilient team player who is driven by providing exceptional customer service and thrive off large scale delivery success and customer satisfaction.

  • Qualifications in supply chain, asset management, project management, frontline management, planning/scheduling or commercial/business studies or a minimum of 4-5 years practical experience.
  • Previous frontline leadership experience in a large-scale logistics or heavy industrial organisation, materials handling site, commercial business or similar is advantageous.
  • Proven ability to influence and negotiate with diverse work groups.
  • Possess strong analytical and problem-solving skills to optimise business processes.
  • Previous knowledge of the Safety Management System, standard operating procedures and use of PMS Pro application is highly regarded.
  • Demonstrated experience in planning day of operation activities.
  • Highly effective communicator with excellent interpersonal, consultation and conflict resolution skills.
  • Proficient in the use of information technology and systems, focussing on monitoring, recording, and reporting systems.
  • Capability to maximise the use of assets by using supply chain management techniques.

What we can offer you:

At Aurizon, we support the development and growth of our employees to reach their full potential. With a national portfolio of operations, we offer a diverse and inclusive environment with long term and exciting career opportunities. Some of our benefits include:

  • Development and growth opportunities
  • Access to female and Aboriginal and Torres Strait Islander mentoring programs
  • Flexible work arrangements offered, subject to business needs.
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles, and retail brands
  • Parental Leave Program and Super Booster

The Recruitment Process:

The successful applicant will be provided with the appropriate level of training. As part of Aurizon’s recruitment and selection process, short listed applicants may be required to undertake pre-employment checks such as, psychometric testing and a health assessment.

At Aurizon we believe in connection

It is our ability to connect that strengthens communities, industries and builds economies. It helps to embrace diversity in our workplace and that is the experience we want for everyone. We are building a culture where everyone is seen, heard, and valued, because of their diversity. We value inclusion throughout the whole company and encourage you to apply.

About Aurizon

Aurizon is Australia’s largest rail freight operator and a top ASX company. Each year, we transport more than 250 million tonnes of Australian commodities, connecting miners, primary producers, and industry with international and domestic markets.

We strive for a diverse, collaborative, creative and a high-performance culture that celebrates the contribution of every employee and provide opportunities for career development in a dynamic work environment.

To learn about us and our company values visit www.aurizon.com.au/careers

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