Business Operations Coordinator

3 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Business Operations Coordinator - DCS Secretary’s Office**

***Clerk Grade**:7/8, salary $106,025 - $117,363 + super
**Location**:Sydney CBD, **up to five days per week in the office**
**O**ngoing, Full-Time opportunity (35 hrs per week) at the heart of the Department of Customer Service**

***About the Department and team**:
The Department of Customer Service (DCS) is a service provider to customers, regulator and provider of all-of-government services including innovative digital enablement. We put people and communities at the centre of what we do, creating a highly engaged and inclusive workforce and through strong partner collaboration.

The Secretary’s Office is a small team providing direct support to the Secretary, Department of Customer Service. We work on a range of deliverables and projects to facilitate and provide administrative, operational, strategic and policy advice and support as required by the Secretary to lead the Department. We collaborate closely with the Executive Leadership Team and colleagues across the Department. In growing our team, we seeking a proactive all rounder to develop and manage efficient and effective practices, as well as assistance with our key day-to-day deliverables.

**About you**:
We welcome applicants with varied experience across project management, business operations and support roles.

***To be successful and thrive in this role, you will demonstrate:

- Proactive, collaborative and responsive ways of working
- Attitude of willingness to embrace and deliver on unexpected tasks and challenges
- Strong communication skills (verbal and written)
- Excellent stakeholder management skills
- Proven ability to prioritise effectively, navigate ambiguity, maintain a positive attitude and be resilient in a fast-paced, high-volume work environment where no two days are the same
- Proven ability to deliver projects, with experience delivering system and process improvement projects highly desirable.
- Good understanding of the public sector and how it operates.

This role will suit motivated applicants interested in gaining experience and exposure at the centre of a large, complex government Department.

**About the role**:
Reporting to the Executive Officer to the Secretary, the successful applicant will support both the Executive Officer and Senior Executive Assistant.

Your responsibilities will include:

- Coordinating business, administrative and support services required by the Secretary and Office
- Developing, implementing, reviewing and improving administrative systems and processes used by and affecting the Secretary and Office, including office record-keeping
- Providing administrative support, for example assisting to manage the Secretary’s meeting papers, logistics for regular Ministerial-Secretary meetings, triaging ad hoc requests and incoming/outgoing correspondence
- Supporting and/or managing special projects as they arise
- Preparing a range of documents with excellent attention to detail, accuracy and timely delivery, including in support of Secretariat functions for governance forums chaired by the Secretary
- Establishing and maintaining effective relationships and networks across the Department, using excellent communication skills
- Monitoring and addressing complex or sensitive enquiries and issues, exercising good judgement when escalation is required
- Coaching others on internal policies, procedures and business systems to support the efficient and compliant operation of the Department.

***What we need from you**:
To start your journey towards becoming our Business Operations Coordinator, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

**Targeted question (responses should be no longer than half a page).**
- Describe a time that you have created/designed and implemented new processes to improve business operations. Please include how the processes improved ways of working and how you implemented the process._
- DCS Secretary’s Office

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date**:Thursday, October 10th, 2024 at 10:00 am

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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