Claims Administrator

2 days ago

North Melbourne, Australia VISY Full time

Ready to join a high functioning Claims team? Apply now to drive efficiency and innovation with our dynamic team 
 
Be part of an innovative team that values collaboration and growth. 
Contribute to sustainability initiatives that make a difference. 
Take advantage of Career growth opportunities 

Job Title: Claims Administrator
 
Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations –predominately in Australia and New Zealand.  

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.  

Role Details:

The Claims Administrator is responsible for assisting the National Claim Administrator in completing Workers’ Compensation and Personal Injury Insurance (WPII) claims administration for all states. The role is based in Coolaroo with a hybrid working model.

What you'll do:  

  • Process and ensure Visy meet their administrative obligations under the relevant state legislation.
  • Provide timely and accurate claims administration and processing of relevant documentation relating to Workers' Compensation, Salary Continuance and other claims categories as directed.
  • Provide a high level of customer service and build and maintain relationships with business units.
  • Drive insurer / agent performance to ensure the best possible processing and turnaround of documentation forwarded.
  • Escalate complex administrative issues to National Claims Administrator for discussion and review
  • Proactively seek information and updates from Injury Management Consultants when dealing with outstanding claims management issues
  • Ensure all correspondence is maintained accurately on Visy's Claims Management System
  • Running daily data transfers between Noggin and Visy's claims management system
  • Assist with promptly processing workers' compensation claims received, ensuring all documentation and investigations are completed and submitted.
  • Process Workers' Compensation and Salary continuance invoices
  • Assist in the coordination of claim related investigation processes and file acquisition as required
  • Participate in the development and review if relevant processes, policies and procedures

What You Will Bring:

  • 2-3 years administration experience (previous experience working in a Workcover admin role desirable but not essential)
  • Excellent organisational skills and attention to detail
  • Excellent communication and customer service skills (both written and verbal)
  • Strong computer skills in Microsoft programs and willingness to learn Visy’s systems and programs
  • Proactive and positive attitude with an ability to multitask and priorities effectively
  • Excellent work ethic - be able to work as part of a team and individually
  • Ability to be able to work well under pressure and in a fast-paced environment
  • Hybrid role following completion of onsite training

What you’ll love when you join us: 

  • Sustainability: Contribute to sustainability initiatives that make a difference. 
  • Supportive Environment: Be part of a team that values safety, respect, and collaboration. 
  • Career Growth: Opportunities for further training and career advancement within the company 

Ready to make a difference? Apply now and be a key player in shaping our future  

You will be required to meet Visy’s employment criteria which will include a criminal history check. 

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. 

These roles are only open to candidates currently residing in Australia with full working rights.   

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