Claims Assist Administrator
8 months ago
**The opportunity**
Within this role you will guide our members and claimants through the claims process and facilitate the claim to finalisation. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel.
Further responsibilities will include:
- Working closely with the Assessors to assist in the collection and provision of information
- Being the first port of call for all members enquiring about a claim and issuing relevant documentation
- Managing all administration tasks such as mail, archiving and managing the mailbox
- Arranging tele claims interviews and conducting surveys at the end of the claim process
- Identifying process improvements to ensure the claims service is always at Best Practice
**About you**
We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity.
Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times.
- Proven experience in a customer service managing complex enquiries, ideally with knowledge of all claim types including - Death, TI and Disablement claim processes
- Previous experience referring to trust deeds and insurance policies
- Exceptional interpersonal/team skills that require a high standard of empathy, professionalism and respect
If you feel you have the experience and skills required for this role, please apply
**Think Great. Create Great.
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