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Service Coordinator

4 months ago

West Ryde, Australia Superior People Recruitment Full time

Our client is seeking an experienced Service Coordinator, for their  security business.

As part of a focused and proactive administrative team you will provide excellent customer service and ensure client records are maintained and in order.

A TYPICAL DAY will have you answering client calls, logging call information, processing sub-contractor and client invoices, liaising with technical staff, managing client invoice issues and issuing and processing incoming invoices

In addition you’ll

Receive and process customer requests via email, telephone, Customer portals, internet and internal channels for a technician to attend a customer site.
Collect, analyse and allocate the daily work for the Service Technicians using key systems.
Coordinate with local Service Centres and subcontractors for a technician to be available to attend a site at the required time.
Coordinate the installation of high volume repeating small install requirements (Business Protect)
Provide a high level of customer service keeping clients updated on the delivery of their expected services.
Prepare and distribute forward tentative schedules based on work volume.
Monitor the back-log queue for these jobs and close out within the agreed time frame.
Collate date & reporting to National clients
Mange and ensure incoming cases are actioned within timelines to meet required KPI’s
Miscellaneous administration tasks as necessary to support the Service Centre.
Ensure familiarity and compliance with all policies and procedures in relation to the role

What we offer

We need you to bring your exceptional customer service experience to a dynamic and expanding company. In return we offer:

A chance to work in a leading technology company
Company culture that fosters career development
A team-focused workplace that supports flexibility, diversity and inclusion
A fun, dynamic and friendly work environment
Regular employee engagement activities like pizza, and charity days, free coffee and fresh fruit every day
Our popular peer to peer recognition scheme – Bonusly
Supportive management and so much more

What you need to succeed

Sound customer service skills – customer satisfaction being a primary KPI.
Typically requires a relevant qualification or experience in administration.
Proven experience working in a dynamic team in a fast-paced workplace environment.
Works in an organised manner, able to keep track of multiple work streams.
Highly skilled in managing high call volume, with customers, suppliers and technical staff (e.g.: Service Technicians, Project Managers)
Excellent communications skills – written and verbal.
Sound computer systems experience.
Excellent problem solving skills.

Successful applicants will be required to complete a full criminal history check prior to employment.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

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