Service Operations Coordinator

1 week ago


Ryde, Australia Oryx People Automotive Full time

About the Position:

The Service Operations Coordinator will play a crucial role in enhancing customer satisfaction by assisting the Service Manager and ensuring seamless communication with clients.

Key Responsibilities:

  • Managing incoming service and support inquiries from clients.
  • Responding to phone calls and addressing queries from both customers and technicians.
  • Distributing new installation and field-service tasks to technicians and subcontractors.
  • Supporting the Service Manager in organizing ongoing jobs and projects.
  • Coordinating with clients to schedule suitable times for installations and services.
  • Overseeing service administration, including completed worksheets and invoicing.
  • Preparing technicians with necessary documentation and information prior to site visits.
  • Assisting in monitoring inventory and stock levels for technicians and subcontractors.
  • Maintaining accurate information within the CRM system.
  • Handling invoicing and sales-related administration.

Candidate Profile:

  • Preferably holds HSC or trade certifications.
  • Possesses 1-2 years of experience in customer service.
  • Familiarity with NetSuite is highly regarded.
  • Proficient in the Microsoft Office Suite.
  • Demonstrates high attention to detail and excellent time management abilities.

What We Offer:

  • Attractive salary and benefits package, including an Employee Assistance Program and wellness initiatives.
  • Opportunities for professional growth and development.
  • A collaborative and supportive workplace culture.


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