Service Operations Coordinator
1 week ago
About the Position:
The Service Operations Coordinator will play a crucial role in enhancing customer satisfaction by assisting the Service Manager and ensuring seamless communication with clients.
Key Responsibilities:
- Managing incoming service and support inquiries from clients.
- Responding to phone calls and addressing queries from both customers and technicians.
- Distributing new installation and field-service tasks to technicians and subcontractors.
- Supporting the Service Manager in organizing ongoing jobs and projects.
- Coordinating with clients to schedule suitable times for installations and services.
- Overseeing service administration, including completed worksheets and invoicing.
- Preparing technicians with necessary documentation and information prior to site visits.
- Assisting in monitoring inventory and stock levels for technicians and subcontractors.
- Maintaining accurate information within the CRM system.
- Handling invoicing and sales-related administration.
Candidate Profile:
- Preferably holds HSC or trade certifications.
- Possesses 1-2 years of experience in customer service.
- Familiarity with NetSuite is highly regarded.
- Proficient in the Microsoft Office Suite.
- Demonstrates high attention to detail and excellent time management abilities.
What We Offer:
- Attractive salary and benefits package, including an Employee Assistance Program and wellness initiatives.
- Opportunities for professional growth and development.
- A collaborative and supportive workplace culture.
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