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Resource Coordinator

2 months ago

Ryde, Australia Randstad Full time
About the Role

We are seeking a highly organized and detail-oriented Resource Coordinator to join our team at Randstad. As a key member of our healthcare division, you will play a critical role in ensuring the seamless operation of medical equipment for hospitals and healthcare facilities across Australia.

Key Responsibilities
  • Manage inbound and internal communications, coordinating field engineers and ensuring efficient maintenance and repair of medical imaging equipment.
  • Oversee and coordinate breakdowns and maintenance activities to minimize downtime and ensure equipment functionality.
  • Order and action parts required for repairs, managing inventory and supplier relationships.
  • Act as the central point of contact for both clients and field engineers, facilitating appointments, managing job logs, and coordinating parts and quotes.
  • Receive and manage requests from customers (primarily hospitals) regarding faulty machines, and log jobs accurately in the system.
  • Plan and coordinate short-term jobs for engineers, ensuring timely and efficient service.
  • Communicate with field engineers and customers to schedule and facilitate on-site appointments for repairing CT, ultrasound, and X-ray machines.
  • Prepare and provide quotes to customers for repair services and parts.
  • Utilize Salesforce for logging jobs, tracking communication, and managing customer and engineer interactions.
Requirements
  • Strong communication skills, with the ability to interact effectively with multiple stakeholders and field engineers.
  • Excellent organizational skills, with the ability to manage multiple tasks and priorities.
  • Familiarity with Salesforce or similar CRM systems is a plus.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to work collaboratively in a small team environment.
  • Detail-oriented with strong problem-solving skills.