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Service Coordinator
2 months ago
The Service Coordinator will play a crucial role in supporting the Service Manager and customers to deliver exceptional customer experiences.
This is an exciting opportunity to join a leading technology company in fleet management solutions and be part of a vibrant team relocating to new premises in Macquarie Park.
Key Responsibilities- Triage and manage inbound service and support requests from customers.
- Provide timely and effective support to customers and technicians via phone and email.
- Coordinate the allocation of new installation and field-service work to technicians and subcontractors.
- Assist the Service Manager in monitoring work in progress and ensuring timely completion.
- Plan and liaise with customers to schedule installations and services.
- Administer completed worksheets and invoices.
- Ensure technicians have necessary documentation and information prior to site visits.
- Monitor inventory and stock levels of technicians and subcontractors.
- Manage information within the CRM system.
- Process invoices and sales administration.
- HSC or trade certifications are desirable.
- At least 1-2 years of customer service experience is required.
- Experience with NetSuite is highly regarded.
- Strong knowledge of Microsoft Office Suite is essential.
- Excellent attention to detail and time management skills are necessary.
- A competitive salary and benefits package.
- Opportunities for growth and development.
- A collaborative and supportive work environment.
