North Coast Veteran and Family Hub Manager

1 month ago

Tweed Heads, Australia RSL Lifecare Full time

About Us:

RSL LifeCare is a social purpose organisation, providing leading aged care, retirement living, and veteran support services centred on making the significant transitions in life meaningful for veterans, seniors and their families.

In our communities, whether it's through our veteran-centric services, personal home care assistance, retirement villages or residential care homes, our integrated wellbeing and care solutions empower our veterans and seniors to live their best lives with confidence.

Our 110-year-old legacy lives on, with dedicated teams across over 60 sites in NSW and the ACT providing care and support to veterans and seniors with the greatest compassion.

Our purpose drives us every day: to enrich the lives of veterans and seniors.

About the role:

We are looking for a Manager for our new North Coast Veteran and Family Hub. This is a critical leadership role and will be responsible for the overall leadership and service delivery of the Veteran and Family Hub.

As a key member within our Senior Management team, you will focus on both strategic and operational elements and ensure that the Hub provides the highest quality customer-centred care for veterans and their families.

Key Responsibilities:

  • Service Excellence: Keeps veterans and their families as the focal point of all activity. Actively seeks to customers through excellent service, consultation and continual improvement. Empathetic and flexible approach to all actions.
  • Operational Efficiency: Oversee the operational management of the Hub through effective supervision and support to both direct and indirect staff to meet service provision requirements, high standards of care and service, and effective workforce management.
  • Team and Project Collaboration: Collaborate in working groups to meet organisational goals and produce positive results for veterans and their families.
  • Compliance and Governance: Ensure adherence to client record management policies and protocols, especially regarding documentation and correspondence through the Hub.

About You:

  • Experience in leading and motivating teams, managing performance and employee wellbeing, and delivering on accountabilities
  • Minimum 3 years of consumer or service delivery experience in a management capacity
  • Strong understanding of the Veteran, Family and ESO sector
  • Ability to communicate, influence and drive programs
  • Able to make decisions which balance commercial outcomes with customer experience, applying consideration to mitigate areas of risk
  • Qualification in Business, Finance, Management or related discipline
  • Excellent communication skills (verbal and written)
  • Australian Working Rights

To Apply:

  • Please include both a resume and cover letter

Our benefits:

  • Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
  • Staff discounts across 700 select retail stores through Maxxia Rewards
  • Team-building activities, wellbeing days, and volunteering opportunities.
  • Leave Loading - 17.5% pay top up on paid leave

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

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