North Coast Veteran and Family Services Director

1 month ago

Tweed Heads, New South Wales, Australia RSL Lifecare Full time
About Us:
RSL LifeCare is a leading social purpose organisation providing integrated wellbeing and care solutions for veterans and seniors.

Our purpose is to enrich the lives of veterans and seniors. We deliver high-quality customer-centred care through our veteran-centric services, personal home care assistance, retirement villages, and residential care homes.

About the Role:
As a critical leadership role, the North Coast Veteran and Family Hub Manager will oversee the operational management of the Hub, ensuring high standards of care and service delivery. The successful candidate will lead and motivate teams, manage performance and employee wellbeing, and deliver on accountabilities.

Key Responsibilities:
  • Service Excellence: Prioritise customer-centred care and continually improve service delivery.
  • Operational Efficiency: Oversee the operational management of the Hub, ensuring effective supervision and support to staff.
  • Team and Project Collaboration: Collaborate with working groups to meet organisational goals and produce positive results for veterans and their families.
  • Compliance and Governance: Ensure adherence to client record management policies and protocols.

About You:
The ideal candidate will have experience in leading and motivating teams, with a minimum of 3 years of consumer or service delivery experience in a management capacity. Strong communication skills and a qualification in Business, Finance, Management, or a related discipline are essential. Additionally, the successful candidate will have Australian Working Rights and a strong understanding of the Veteran, Family, and ESO sector.

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