North Coast Veteran and Family Services Director
2 weeks ago
About RSL LifeCare
We are a social purpose organisation dedicated to making significant transitions in life meaningful for veterans, seniors, and their families. Our integrated wellbeing and care solutions empower our veterans and seniors to live their best lives with confidence.
With a 110-year-old legacy, we provide leading aged care, retirement living, and veteran support services across over 60 sites in NSW and the ACT. Our compassionate teams strive to enrich the lives of veterans and seniors every day.
The Role
We seek an experienced Manager to lead our new North Coast Veteran and Family Hub. As a critical leadership position, you will oversee the overall leadership and service delivery of the Hub, ensuring high-quality customer-centred care for veterans and their families.
Key Responsibilities
- Service Excellence: Focus on providing excellent service, consultation, and continual improvement to meet the needs of our customers.
- Operational Efficiency: Oversee the operational management of the Hub, supervising staff to meet service provision requirements and high standards of care and service.
- Team and Project Collaboration: Collaborate with teams to achieve organisational goals and produce positive results for veterans and their families.
- Compliance and Governance: Ensure adherence to client record management policies and protocols, especially regarding documentation and correspondence.
About You
- Proven experience in leading and motivating teams, managing performance, and delivering on accountabilities.
- A minimum of 3 years of consumer or service delivery experience in a management capacity.
- Strong understanding of the Veteran, Family, and ESO sector.
- Ability to communicate, influence, and drive programs.
- Able to make decisions balancing commercial outcomes with customer experience, applying consideration to mitigate areas of risk.
- Qualification in Business, Finance, Management, or related discipline.
- Excellent communication skills (verbal and written).
- Australian Working Rights.
Salary and Benefits
The estimated annual salary for this role is $120,000 - $150,000, depending on qualifications and experience. We also offer not-for-profit tax benefits, allowing you to reduce your taxable income through salary packaging. Additionally, you will enjoy staff discounts, team-building activities, wellbeing days, and volunteering opportunities.
Our Commitment to Diversity
We welcome applications from diverse candidates, including Veterans, current serving ADF personnel, their families, and Aboriginal and Torres Strait Islander applicants. Our values are built around doing the right thing, aiming higher, caring from the heart, and acting as one team. We believe everyone has the right to feel safe, respected, valued, and heard regardless of their gender, sexual orientation, ethnicity, or disability.
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