Solutions & Implementation Specialist

4 weeks ago

Melbourne, Australia Commercial-Agent Solns-Customer Solutions-NAT Full time

  • Digital / Saas Solutions for Real Estate Agency clients. 

  • Support sales teams, deliver product demos / training for clients.

  • Hybrid working, attractive commission and career growth.

Who We Are

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life’s property decisions, providing a one-stop-shop of solutions found only on Domain.

As we change the way people engage with property, we need diverse thinkers to help us.

About the Role

As a Solutions & Implementations Specialist and under the wing of an experienced Solutions Director, you will be a go-to expert for our Agent Solutions product suite – helping our sales teams articulate value, sell more and retain our Real Estate Agency customers, whilst supporting with product demos to help clients get maximum value out of our tech solutions and further embed Domain as an essential partner to their business functions.

Sitting within a close-knit team, this is a unique opportunity to join a household name in Australia’s property industry, work with a great deal of autonomy to make the role your own, and work towards career progression opportunities that many in the team have achieved.

In a typical day you can expect to: 

  • Partner closely with our Agency Sales Teams to create and deliver sales pitches that articulate value to customers, and support with technical expertise throughout the sales journey.

  • Provide product demos and training webinars to explain benefits and ensure that solutions are well-integrated into our client’s businesses.

  • Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements.

  • Support conversations at the time of contract renewal to ensure that valuable clients are retained and continue to get the most value out of the solutions.

  • Attend sales meetings and corporate roadshows.

  • Continually provide insights on market conditions such as competitor activity, as well as potential barriers and opportunities.

  • Expand your knowledge to become an industry expert within the Real Estate tech solutions space.

Our Ideal Person:

ESSENTIAL:

  • Experience working in (or with) the Real Estate Agency sector.

  • Excellent customer service and relationship building skills.

  • Strong sales mentality and comfortable presenting to clients.

  • Strong familiarity with CRM system functions.

  • Valid Australian drivers license and own vehicle for travel to clients.

BONUS POINTS:

  • Experience embedding products and services at a customer level.

  • Tech / Saas industry experience.

Why Join Us:

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

  • Discover your ideal work-life balance with our approach to flexibility;

  • First-rate parental leave and wellbeing policies;

  • Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

  • Continuous opportunities to leap, learn and grow.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy We’re genuinely excited about the chance to work together and make a meaningful impact. 

Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.

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