North Service Centre Inspecie Specialist

2 weeks ago

Melbourne, Australia AMP Limited Full time

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you’ll make an impact**

The North Service Centre is responsible for servicing advisers and clients on the North Platform. The Onboarding (Inspecie) role encompasses specialised functions when onboarding customers & advisers onto the North platform with a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and clients.

**The main focus areas for the Inspecie Specialist are**:

- Respond to telephone enquiries with a strong sense of ownership and take appropriate action. This may involve chasing up the correct answer or referring the issue to another area for action
- Handle complex queries and process exceptions
- Assist with testing website and administration systems when and if required
- Assist with documenting procedures when and if required
- Identify areas of improvement and assist in establishment of work practices
- Provide problem solving capabilities to ensure implementation dates can be met
- Build relationships with external platforms and stakeholders
- Ask appropriate questions and interpret the responses to identify customer needs
- Analyses the cause of a customer's problem and assesses the appropriate course of action
- Ensure interactions with customers achieve predetermined quality standards for listening skills, responsiveness, reliability, tone, and accuracy
- Ensure correct information relating to product design, legislation, procedures, and AMP Australia organisational knowledge is provided to Advisers & Clients

**What you will bring to the team**
- Excellent written and verbal communication skills
- Always “put customers first”
- Ability to build strong relationships with stakeholders
- Understanding of financial planning/advice concepts and/or experience in a financial advice office (desirable)
- Superannuation and regulation knowledge (desirable)
- General knowledge of financial markets and investment assets (desirable)
- Experience in Platforms (desirable)

**You’ll thrive here if **

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

**Why we think you’ll love working at AMP**

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on - better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

**We believe in the power of inclusion and diversity**

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

**Ready to create your tomorrow?**

If you’re someone who sees opportunity wh

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