Front Office Assistant Manager

6 months ago

Spring Hill, Australia Accor Full time

Company Description

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination. 

About Mercure Brisbane Spring Hill 

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar. 


Job Description

We are seeking a Front Office Assistant Manager to join us on a fixed-term (4 weeks) parental leave cover.

This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes. Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards. Ensure accuracy of data and reporting. Liaise daily with our Reservations team. Manage customer relations, ensuring truly memorable experiences are delivered for our guests. Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.
Qualifications
Experience in a similar role, preferably in luxury hotels. Deep understanding and practical application of Front Office standards and procedures. Authentic customer service, interpersonal and communication skills. Impeccable grooming and presentation standards. Proficiency in the using the MS Office suite of products. Experience in Opera Cloud is highly desirable. Ability to work a range of shifts, inclusive of days, nights and weekends.
Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless 

Learn your Way - Access to our Accor Academy so you can learn while you earn  Work Your Way - Flexibility to ensure a work life balance  Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide  Accor's refer-a-friend bonus  Accor's Parental Leave Scheme  Access to our Employee Assistance Program 

#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway  

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