Customer Service Manager

6 months ago

Sydney, Australia Myer Full time

Job no: 941874
Work type: Permanent / Full time
Location: Sydney City

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work .

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.

Be part of the Myer Sydney City leadership team as the Customer Service Manager, lead teams across multiple departments to deliver superior customer service to make profitable sales.

Be responsible for championing our Customer First Plan, managing day-to-day operations and driving sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor your teams.  

  • Join the leadership team at Flagship Myer Sydney City
  • Drive sales and lead team performance 
  • Opportunities for succession planning and further development

About The Role:

  • Manage the daily activities of your team and business to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management 
  • Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition
  • Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating

About You:

  • Previous experience as a retail manager, area manager or similar 
  • Beauty/Cosmetic experience highly regarded but not essential
  • People leadership skills with a 'hands-on' approach 
  • Demonstrated ability to lead a team to achieve sales and meet KPI's
  • Experience in performance management will be highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial and business acumen
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

Benefits to you:

  • Become a leader within one of Australia’s most-loved department stores
  • Career development and progression opportunities
  • A great range of discounts and Myer Team Member exclusive offers
  • Access to volunteer, parental and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more

Our management teams work across fortnightly rotating rosters to include key store trading hours, weekends and extended/peak trade.

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

 


Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 09 Jul 2024 AUS Eastern Standard Time

  • Director Operations

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...

  • Manager Customer Care, Intake and Triage

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Customer Care, Intake and Triage** **Branch and Division**:Issues Resolution/Fair Trading Operations **Location**: Parramatta/Flexible **Term**: Ongoing/permanent **Grade**: Clerk Grade 11/12 **Salary range**: $139,787 - $161,663 + Super **Closing Date**: Tuesday 29th October (at 9.59am) **About the Role**: An exciting opportunity has become...

  • Manager Dispute Services

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Dispute Services - NSW Rental Commission** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex...

  • Manager Dispute Services

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Dispute Services - NSW Fair Trading** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy...

  • IT Service Cost Recovery Analyst

    6 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **IT Service Cost Recovery Analyst, Ongoing opportunity based in Sydney, plus flexible/hybrid working options** - Ongoing position available - Grade 7/8, salary range: $106,025 - $117,363 + 11% super - Based in Sydney CBD (McKell), plus flexible working options available **About the role** The IT Service Cost & Recovery Analyst coordinates cost recovery...

  • Network Services

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...

  • Network Services

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...

  • Advisor, Ministerial

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Ministerial & Executive Service** - Clerk Grade 7/8 starting from $110,266 - $122,058 base, plus superannuation + leave loading + accrued flex leave + continuous professional development opportunities. - 1x ongoing, full-time opportunity - Hybrid working arrangements, with 3 days in Sydney CBD office - This role sits within the Customer Division...

  • Program Manager

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Program Manager**SNSW Grade **11/12**1 **x **Temporary** Full-Time** **until 30 June 2025**Location **Haymarket (Sydney), Parramatta or Gosford**$157,569 - $189,561 plus superannuation** **About the team** As a single point of access to NSW Government services and support, the newly formed Customer Care and Business Bureau division within Service NSW is...

  • Manager Litigation

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Litigation** - ** Full-Time (35hpw) Permanent Opportunity**: - ** Location flexible across NSW with hybrid working. Weekly attendance at Parramatta**: - ** Salary commencing from $139,787 + superannuation** The Litigation Team provides independent, professional advice and services regarding State Taxation and Fines Administration litigation...

  • Portfolio Manager

    4 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Portfolio Manager** **3-year temporary assignment** **Lead and manage a portfolio of strategic projects in the Digital & Identity Security directorate. Lead and oversee projects from development, to implementation and closure, providing expert advice to your team and key stakeholders.** **Clerk Grade: 11/12** **Employment Type: Temp (3-years),...

  • Portfolio Manager

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Portfolio Manager** - ** Clerk Grade 11/12 - base salary starts at $ 145,378 - $168,130 p.a plus employers contribution to superannuation and leave loading**: - ** Temporary 12 months opportunity**: - ** Location : Sydney with hybrid work culture** **About you** - Experience in government digital transformation highly regarded - Customer focused &...

  • Customer Support Officer

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • Strategy Manager

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade: DCS Clerk Grade 11/12 (The package includes a base salary starting at $145,378 - $168,130 plus employer’s contribution to superannuation and annual leave loading)** **Employment Type: Temp Maternity cover for 11 months till 20th Oct 2025, full-time opportunity** **Sydney based, Hybrid work culture** **About you**: - In depth knowledge in...

  • Knowledge Management Specialist

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Knowledge Management Specialist** **Clerk Grade**:7/8 $106,025 - $ 117,363 + super **Employment Type**:Ongoing, Full-time opportunity **Location**:Parramatta/Gosford (minimum office attendance of two days a week or more, as directed) **About this role** Are you a professional with a interest in HR and a passion for knowledge management? This is a...

  • Manager Investigations

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Investigations** **Residential Builder Investigation Unit** **Building Commission NSW** - Clerk Grade 11/12 - Full-time, ongoing - Parramatta Square, Parramatta, in office attendance required Are you ready to make a real impact and be part of a dynamic agency that regulates the residential building industry? We're looking for an exceptional...

  • Manager Investigations

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Investigations** **Design and Building Practitioners Integrity Unit** **Building Commission NSW** - Clerk Grade 11/12 - Salary $145,378 to $168,130 - Full-time, ongoing - Parramatta, in office attendance required *** Building Commission NSW is seeking an experienced regulatory professional to undertake the role of Manager Investigations and lead...

  • Manager Cyber Risk

    6 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Cyber Risk & Reporting, Ongoing opportunity, flexible work locations + hybrid options available** The Department of Customer Service is looking for a Manager Cyber Risk & Reporting, to join our growing team! **Benefits** - Fantastic ongoing, clerk grade 11/12 Opportunity. - Salary range: $139,787 - $161,663+ super, commensurate with experience. -...

  • Manager People Partnerships

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager People Partnerships** **Grade: DCS Clerk Grade 11/12** **Salary: Base salary starting at $139,787 - $161,663 + superannuation and leave loading** **Location: Parramatta, Gosford or Sydney CBD McKell location - flexible working conditions available across NSW. Travel between these locations would be required.** - Integral leadership role,...

  • Customer Service Representative

    2 months ago

    Sydney, Australia Service NSW Full time

    **Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...