Service Desk Analyst

3 days ago

Brisbane, Australia Great Southern Bank Full time

Service Desk Analyst

As a Service Desk Analyst you will provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT support teams and external partners to deliver services in a timely manner. You also have the opportunity to identify and develop system and process improvements to deliver efficient and reliable IT services.

You will be a member of the Customer and Enterprise Platform team within CIO. CIO operates a platform model which is flexible, open, and scalable, enabling delivery of simple, competitive, and effortless technology experiences to our customers and staff. We collaborate with Platform teams across CIO including Core and Workflow and Data & Analytics.

The Technology Service Desk provides first level IT support to team members at Great Southern Bank. You work alongside your Service Desk colleagues to monitor, record and respond to IT incidents and requests, supporting teams in corporate office and branch locations across Australia.

A little bit about you…
• 1-2 years previous IT service and support experience
• Tertiary qualification from a recognised institution
• Strong written and oral communication skills, with a customer service orientation
• Excellent troubleshooting and problem solving skills
• Strong time management skills
• Basic understanding of the ITIL framework

A little bit about us…
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected.  We value diverse backgrounds, cultures, abilities, ideas and experiences;  recognising the benefits they bring to our work, our communities and the way we help our customers.  We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.

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