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Service Desk Analyst
2 months ago
We are seeking an experienced Service Desk Analyst to join our IT team. As a key member of our team, you will be responsible for delivering exceptional technical support, demonstrating outstanding customer service skills, and exhibiting proficiency in collaborating with diverse stakeholders to effectively address software and hardware issues.
Key Responsibilities:- Deliver first-level support effectively responding to user queries and technical support requests via phone, email, and ticketing.
- Collaborate with IT colleagues and users to troubleshoot and resolve software and hardware issues promptly and efficiently.
- Utilise Service Now ticketing system to track and manage user requests, ensuring accurate documentation and resolution.
- Manage and maintain user accounts and groups in Active Directory.
- Escalate complex issues to higher-level support teams as necessary.
- Ideal candidate will have at least two years experience in a Service Desk or technical support role.
- Proficiency in using Service Now for incident and service request management.
- Familiarity with Active Directory, including user account management.
- Proven customer-facing experience with excellent communication and interpersonal skills.
- Solid experience with setting up and troubleshooting AV technologies.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability. If you require an adjustment to the recruitment process, please contact us.
