Service Desk Analyst

5 months ago

Brisbane, Australia Icon Group Full time

**Information Technology**

**Brisbane**

**Full Time**

**Icon Group**

**Service Desk Analyst - Icon Group**

Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally.

This is an amazing chance to gain hands-on experience in a fast-paced, large and quickly growing organisation. Our Service Desk Analysts have
**clear pathways for progression** towards a fulfilling career in IT. We’d love you to grow with us
- We offer a hybrid of Office (South Brisbane) and WFH Days_

**About us**:
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

With more than 3,500 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.

**At Icon, You Can**
Experience firsthand our unwavering commitment to our employees, as we surpassed the challenges of the pandemic while fostering a culture of resilience, adaptability, and unwavering support. Join an organisation that not only survived but thrived, as we continue to expand our services, embrace innovation and keep our talented team intact throughout these unprecedented times.

**A few of our benefits**
- Discounts and cashback on hundreds of brands through our internal ignite app
- Flexible work arrangements available, including hybrid work environment, compressed work weeks, varying start-finish times and so much more
- Access to novated lease options via our partner RemServ
- Access to paid parental leave
- Resources and tools to help support and balance psychological and physical health
- Exciting international opportunities as part of Icon’s expansion

**The Opportunity**

Due to internal progression a new
**Service Desk Analyst **role has become available on a permanent full-time basis based in our
**South Brisbane **office. You’ll join a truly connected and talented team, providing level 1 IT Service Desk support for all divisions of our organisation globally.

**At Icon, you’ll play a key part by**:

- Escalating incidents and requests with accurate documentation to level 2 and 3 support
- Recording, tracking, and documenting all actions in the incident response and resolution process
- Using remote tools and diagnostic utilities to aid in troubleshooting and fulfilment
- Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware configuration, delivery of peripherals, or other fixes as determined
- Maintaining or creating articles in the IT Service Desk Knowledgebase
- Deploying pre-packaged software using distribution tools and processes
- Actively contributing in a team environment and identify opportunities for continual improvement

**About You**
- You can show logical troubleshooting processes with a proactive attitude towards identifying issues and resolution
- Demonstrated experience working in a similar role, with knowledge of diagnostic tools and basic computer hardware
- You’ll understand the importance of being organised, have a keen eye for detail and sound customer service skills
- With your excellent communication skills, you’ll be eager to build strong working relationships

**Are we right for you?**

***
Our team makes us who we are, they shape our impact and drive our success. So, it’s important we hire people who believe in what we stand for. We asked our people what it takes to succeed and love life at Icon Group. Here’s what they said:

- You’ll truly want to work together towards our ambitious vision and goals
- You’ll embrace and enjoy pace, progress, and change - we rarely sit still for long
- You’ll need a serious work ethic and a thirst for job satisfaction that sees you putting up your hand to grab opportunities

If this is you
**At Icon, You Can.**
- _

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Anglicare Southern Queensland Full time

    Job Title: Service Desk AnalystAnglicare Southern Queensland is seeking a skilled Service Desk Analyst to join our ICT team based in Fortitude Valley. As a Service Desk Analyst, you will be the first point of contact for users experiencing IT issues, providing timely and professional support to resolve their problems.Key Responsibilities:Provide 1st level IT...

  • Service Desk Analyst

    3 weeks ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    Job Title: Service Desk AnalystLocation: Fortitude ValleyJob Type: Full-Time (3-Month Contract) with chance of extension or permanent employmentExperience: Minimum 5 years in a similar roleWe are seeking a skilled and experienced Service Desk Analyst to join our team for an initial 3-month contract and contribute to delivering exceptional customer...

  • Service Desk Analyst

    4 months ago

    Brisbane Central Business District, Australia HAYS Full time

    Local council on the hunt for a Service Desk Analyst for an initial 6-month contract **Your n**ew company** Hays have partnered with a thriving local council, based in Brisbane's CBD, to appoint an enthusiastic Service Desk Analyst to an initial 6-month contract. As one of Brisbane's biggest employers, and with a strong chance of contract extension, this...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • IT Service Desk Analyst

    4 weeks ago

    Brisbane, Australia Ashurst Full time

    Job Title IT Service Desk Analyst ...

  • IT Service Desk Analyst

    4 months ago

    Brisbane, Australia Ashurst LLP Full time

    **The Opportunity**: We currently have an exciting opportunity for an experienced Service Desk Analyst to join our global IT team in Brisbane on a 6 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents...

  • IT Service Desk Analyst

    5 months ago

    South Brisbane, Australia CareCone Australia Full time

    **Position - **IT Service Desk Analyst **Location-** Brisbane, QLD **Employment Type**:Permanent **Work Type**:Onsite **Must have full working rights. No sponsorship.** **Role** **purpose** The purpose of the role is the delivery of first-line proactive and reactive technical support for all business areas. Working closely with IT colleagues, partners,...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Brennan IT Full time

    **Brennan IT** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. *** **Brennan...

  • Service Desk Analyst

    2 months ago

    Brisbane, Australia Great Southern Bank Full time

    As a Service Desk Analyst you will provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT support teams and external partners to deliver...

  • Service Desk Analyst

    5 months ago

    Brisbane Central Business District, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from the CBD with 2 days at home each week once induction and training is...

  • Service Desk Officer

    5 months ago

    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a government department based in the Brisbane CBD. They are responsible for providing front line IT services to a range of other government departments. Internally, they have dedicated teams providing support across Level 1-3. Currently they are looking for 2 **Service Desk Analysts** to join their Level 1-2...

  • Service Desk Analyst

    5 months ago

    Brisbane Central Business District, Australia HAYS Full time

    12-months Federal government contract opportunity for a Service Desk Analyst based in Brisbane CBD **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** This department is currently looking for...

  • Senior Service Desk Analyst

    4 months ago

    Brisbane, Australia BESIX Infra Full time

    Job Description BESIX Watpac is seeking a Senior Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley (walking distance to the Valley Train Station). You will be a key resource providing exceptional delivery of IT operations and service to improve business outcomes. The key responsibilities of...

  • Service Desk Analyst L1

    5 months ago

    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** As our Managed Services team grows, we're on the...

  • IT Service Desk Analyst

    5 months ago

    Brisbane, Australia Ashurst LLP Full time

    **The Opportunity**: We currently have an exciting opportunity for an experienced Service Desk Analyst to join our global IT team in Brisbane. In this permanent role you will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service...

  • Service Desk Analyst

    5 months ago

    Brisbane, Australia Ashurst LLP Full time

    **The Opportunity**: We currently have a great opportunity for an experienced Service Desk Analyst to join our IT team in Brisbane on a 6 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service...