Boutique Manager/Director
3 months ago
Reporting to Brand Director, the Boutique Manager is responsible for the development and optimisation of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.
Be One Of Not Many
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Boutique Performance & Sales Achievement
Achieve sales results, monitor KPIs, and maximize profits of the Boutique through the team using programs and techniques set out by the brand Develop local clientele for Vacheron Constantin Melbourne Boutique Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets Develop partnerships with third parties (hotels, tour leaders, business introducers’, mall managers) with clear goals and guidelines Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique Having a deep understanding of Vacheron Constantin client’s profiles (Locals and tourists) Control all boutique expenses within budget guidelinesCustomer Service / Customer Relation Management
Maintain consistent, uncompromising high standards of customer service and Customer Relation Management Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention ratePR Events Initiation, Management, and Representation
To initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clientele Assist in planning and execution of marketing activities.
Team Management & People Development
Experience:
You are motivated by the luxury sector and posses solid experience in a similar position with managerial and team leadership experience in sales and customer service. Director or Manager Title will be subject to level of demonstrated experience and acumen.
You are:
To maintain updated product and market knowledge To be sales driven To possess quality leadership skills, and emotional intelligence to lead the staff to perform to their fullest potential To possess excellent interpersonal and communication skills To be reliable and independent, outgoing and social To be highly organized, take initiative, can react quickly but also proactive with problem-solving abilities To have a broad background in CRM activities (customer relationship management) To have demonstrated passion for service and client orientation Written and spoken English, other foreign languages highly appreciated Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique. To possess general IT skills, constantly upgrading: Microsoft Office, SAP-
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