Executive Director of Boutique Hospitality

12 hours ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time

Estimate Salary: AU$120,000 - AU$180,000 per year

About Lancemore Hotel Group

Lancemore Hotel Group is a pioneering boutique hotel and residential conference facilities brand in Australia. Founded in 1986, our company combines the head of a large operation with the heart of a family-owned business.

  • We offer boutique accommodations, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and an award-winning wine selection.
  • Rapidly expanding across Australia, we are unique in being a family-owned company that empowers people to drive their own results.
  • We value our employees and offer career progression, generous staff discounts, company-wide incentives, and team social activities.
About the Role

As Executive Director of Boutique Hospitality, you will lead from the front in a hands-on manner to leverage the ongoing success of this amazing property and team.

You will be experienced in revenue management, driving top-line sales, and able to demonstrate proven results in delivering strong financial performance, guest satisfaction, and employee engagement.

  • Drive exceptional financial results through exemplary cost control and revenue management by developing and executing commercial plans in conjunction with the hotel leadership team.
  • Implement delivery service strategies and initiatives to exceed guest experience expectations.
  • Demonstrated ability to manage and lead a team with strong leadership skills for high engagement and performance across all metrics.
  • Strong administration and reporting skills for presenting monthly analytics on business performance with attention to detail.
  • Has a can-do attitude with a strong focus on quality and output.
  • Work with key talent to develop creative opportunities for innovative food and beverage and accommodation concepts and offerings.
  • Strong financial acumen is required.
  • Manage sales processes and teams to superior results.
  • Have proven results in driving top-line revenue in a competitive market.
  • Build strong relationships with all stakeholders to maintain property requirements and standards.
  • Drive exceptional customer satisfaction in a boutique luxury setting.
  • Engage in strategies focusing on exceptional employee leadership and retention.
  • Build your team leaders through a combination of hands-on management, coaching, and mentoring to set our signature standard of authentic, boutique hospitality - "the Lancemore way".
About Our Culture

At Lancemore Hotel Group, we value Fun, Authentic Hospitality, Caring, Ownership Mindset, Performance, and Growth. We believe in harnessing the potential in each employee and empowering them to drive their own results.

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