Luxury Sales and Service Director

4 days ago

Melbourne, Victoria, Australia Vacheron Constantin Full time
Job Description

We are seeking a highly motivated Luxury Sales and Service Director to join our team at Vacheron Constantin Melbourne Boutique. The successful candidate will be responsible for leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.

About the Role

This is an exciting opportunity to work in a luxury environment with a high level of autonomy and responsibility. As a Luxury Sales and Service Director, you will be expected to:

  • Achieve sales results, monitor KPIs, and maximize profits of the Boutique through the team using programs and techniques set out by the brand.
  • Develop local clientele for Vacheron Constantin Melbourne Boutique.
  • Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets.
  • Develop partnerships with third parties (hotels, tour leaders, business introducers', mall managers) with clear goals and guidelines.
  • Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique.
  • Having a deep understanding of Vacheron Constantin client's profiles (Locals and tourists).
  • Control all boutique expenses within budget guidelines.
About You

To be successful in this role, you will need to have:

  • Solid experience in a similar position with managerial and team leadership experience in sales and customer service.
  • Director or Manager Title will be subject to level of demonstrated experience and acumen.
  • Quality leadership skills, and emotional intelligence to lead the staff to perform to their fullest potential.
  • Excellent interpersonal and communication skills.
  • Reliability and independence, outgoing and social.
  • Highly organized, take initiative, can react quickly but also proactive with problem-solving abilities.
  • Broad background in CRM activities (customer relationship management).
  • Demonstrated passion for service and client orientation.
  • Written and spoken English, other foreign languages highly appreciated.
  • Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique.
  • General IT skills, constantly upgrading: Microsoft Office, SAP.
What We Offer

We offer a competitive salary package of approximately $120,000 - $150,000 per annum, depending on experience, plus benefits and bonuses based on individual performance.

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