Salesforce Administrator

1 week ago

Sydney, Australia ClickView Full time
  • Lead Salesforce initiatives for Australia’s leading educational video company
  • Drive and enhance operational efficiency, working with a high-performing and supportive team
  • Contract role, working hybrid from home and in the Sydney office

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The role:

As a Salesforce Administrator, with a deep understanding and expertise of the Salesforce platform, you’ll evaluate ClickView’s current set up against our objectives, and identify and drive successful implementations and enhancements. We are looking for someone with a constant desire to challenge, improving on the current use and experience of the Salesforce platform and supporting users globally whilst we scale and expand.

This is an opportunity for you to take the lead on a complete overhaul of the Salesforce platform, by liaising with stakeholders at all levels to understand and analyse the current processes, needs and goals of various departments within ClickView, to determine what can be improved to achieve their desired outcome.

Your end goal is to ensure optimal performance of our Salesforce platform, and to continue upgrading and configuring for optimised integration and alignment to business objectives. The ideal candidate will demonstrate an acute understanding of best practices, business processes and possess technical capabilities, ensuring that all aspects of Salesforce projects are effectively aligned with ClickView’s strategic goals.

Responsibilities:

  • Requirements Gathering: Collaborate with stakeholders to understand and document their requirements, including conducting interviews, workshops, and reviewing existing documentation.
  • Salesforce Configuration and Customisation: Translate business requirements into Salesforce configurations and customisations, including data models, workflows, and user interfaces.
  • Data Migration and Integration: Analyse data requirements and contribute to strategies for data migration into Salesforce. Collaborate on integration projects to ensure seamless data flow between Salesforce and other systems.
  • Report and Dashboard Development: Define reporting requirements and work with stakeholders to create meaningful reports and dashboards within Salesforce, providing insights into sales performance and business metrics.
  • User Training and Adoption: Assist in developing training materials and conducting user training sessions to ensure that stakeholders understand how to effectively use Salesforce. Contribute to change management efforts to drive user adoption.
  • Quality Assurance and Testing: Contribute to the development of test plans and test cases to validate that Salesforce solutions meet business requirements.
  • Continuous Improvement: Identify opportunities for process improvement within the Salesforce environment. Stay informed about new Salesforce features and updates, providing recommendations for leveraging these advancements.
  • Documentation: Create and maintain documentation, including process flows, user guides, and other materials to support Salesforce implementations.
  • Stakeholder Communication: Facilitate communication between stakeholders and the technical team, ensuring that there is a clear understanding of business needs and objectives.

Requirements:

  • 4+ years of experience as a certified Salesforce Administrator in a similar environment
  • Extensive experience in the build, customisation, administration and maintenance of salesforce systems
  • Experience in performing salesforce upgrades and ensuring successful integration
  • Exceptional ability to create and maintain salesforce databases
  • In-depth technical understanding of object data models, data schemas and relational databases
  • In-depth knowledge of salesforce products and their functionalities
  • Proficiency in creating salesforce profiles, allocating roles, and managing access
  • Knowledge of importing sales data and generating salesforce reports
  • Ability to provide salesforce training and end-user support, with an ability to relay technical information

Benefits:

  • Extra paid Wellbeing and Volunteering leave - to care for yourself and others
  • Flexible working hours and arrangements - to accommodate for different working preferences and personal situations
  • 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year
  • Employee discounts - we offer all employee’s access to a wide range of discounts through FlareHR to support their wellbeing and financial health
  • Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
  • Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ‍♂️
  • Generous parental leave policy - we offer an additional 16 week’s full pay
  • Regular social events and conferences - we celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily

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