Salesforce Administrator

2 months ago

Sydney, Australia Known Full time

**Known is seeking a Salesforce Administrator to refine our Salesforce daily operations across Service & Sales Cloud and Pardot.**
- Translate Salesforce solutions in a rapidly evolving business
- Newly created role, Permanent opportunity
- Attractive remuneration package with Employee Stock Option Plan

Through our portfolio of products, Known provides advanced messaging solutions to over 35,000 businesses worldwide, helping them build long-term relationships with consumers through the power of conversation.

We pride ourselves on solving complex problems through automation, advanced AI, bi-directional messaging and our APIs, providing our customers with elegant and intuitive solutions that harness the power of direct communication through SMS and other messaging channels.

**The Role**

Reporting into the Director of Operations, the Salesforce Administrator will work closely with our Sales, Product, Marketing and Engineering teams to assist in the further development and enhancement of Salesforce across our business.

You will be someone who thrives at building relationships with the sociability to bring people together, and really enjoys working through gaps in process. You’ll have experience running projects inside of Salesforce - not just the administering of tickets but also creating form and function.

**Key Responsibilities**
- Administering the Salesforce platform involves configuring user accounts, roles, and permissions, customising objects, fields, record types, page layouts, and workflows.
- Collaborating with stakeholders to identify opportunities for process optimisation and automation within Salesforce.
- Developing and managing reports and dashboards to track sales and customer service performance.
- Providing ongoing training and assistance to Salesforce users throughout the organisation.
- Monitoring system performance, ensuring data quality and integrity, and troubleshooting issues as needed.
- Staying informed about new Salesforce features and capabilities and assessing their potential impact on the organisation.

**Skills and Experience**
- Hands-on experience delivering and optimising multi-channel digital experiences, campaigns and automation using Pardot.
- Sound understanding of Salesforce Service and Sales Cloud, Pardot and Salesforce Lightning Experience
- Highly data-driven and creative. You can set a strategic vision while also being able to roll up your sleeves and build the campaigns too.
- A business partnering mindset; a strong and proactive collaborator.
- Ability to work collaboratively with cross-functional teams.
- Able to adapt well to shifts in strategy and meet changing deadlines and priorities.
- Exceptional attention to detail while leading and managing simultaneous projects.
- Lifelong learner; carries a growth-mindset.
- Bachelor’s degree
- 5+ years’ of experience with Salesforce and Pardot.

**Opportunity and Benefits**

You will be part of a global team, which has helped Known become one of the fastest-growing tech companies in the Asia-Pacific. You will be reporting to inclusive managers who use an open-minded agile approach. Your voice will be heard, and you will have the opportunity to grow and make impactful decisions.

You will be working with and alongside the business founders, and you will be part of a dynamic and innovative company within a high growth industry. We are proud to be an equal opportunity employer and are committed to cultivating diversity in our teams. We recognise that the best ideas come from allowing the individual’s unique background, skills, and personality to shine through.

The company also has a generous ESOP that all staff benefit from - we all succeed together.
- For more information about Known, visit our website
- Known operates a direct sourcing model so no agency introductions will be accepted

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