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Salesforce Administrator

2 months ago

Sydney, New South Wales, Australia ClickView Full time
About the Role

We are seeking a highly skilled Salesforce Administrator to lead our Salesforce initiatives and drive operational efficiency across our organization. As a key member of our team, you will be responsible for evaluating our current Salesforce setup, identifying areas for improvement, and implementing successful enhancements.

Key Responsibilities
  • Requirements Gathering: Collaborate with stakeholders to understand and document their requirements, including conducting interviews, workshops, and reviewing existing documentation.
  • Salesforce Configuration and Customisation: Translate business requirements into Salesforce configurations and customisations, including data models, workflows, and user interfaces.
  • Data Migration and Integration: Analyse data requirements and contribute to strategies for data migration into Salesforce. Collaborate on integration projects to ensure seamless data flow between Salesforce and other systems.
  • Report and Dashboard Development: Define reporting requirements and work with stakeholders to create meaningful reports and dashboards within Salesforce, providing insights into sales performance and business metrics.
  • User Training and Adoption: Assist in developing training materials and conducting user training sessions to ensure that stakeholders understand how to effectively use Salesforce. Contribute to change management efforts to drive user adoption.
  • Quality Assurance and Testing: Contribute to the development of test plans and test cases to validate that Salesforce solutions meet business requirements.
  • Continuous Improvement: Identify opportunities for process improvement within the Salesforce environment. Stay informed about new Salesforce features and updates, providing recommendations for leveraging these advancements.
  • Documentation: Create and maintain documentation, including process flows, user guides, and other materials to support Salesforce implementations.
  • Stakeholder Communication: Facilitate communication between stakeholders and the technical team, ensuring that there is a clear understanding of business needs and objectives.
Requirements
  • 4+ years of experience as a certified Salesforce Administrator in a similar environment
  • Extensive experience in the build, customisation, administration and maintenance of salesforce systems
  • Experience in performing salesforce upgrades and ensuring successful integration
  • Exceptional ability to create and maintain salesforce databases
  • In-depth technical understanding of object data models, data schemas and relational databases
  • In-depth knowledge of salesforce products and their functionalities
  • Proficiency in creating salesforce profiles, allocating roles, and managing access
  • Knowledge of importing sales data and generating salesforce reports
  • Ability to provide salesforce training and end-user support, with an ability to relay technical information
What We Offer
  • Extra paid wellbeing and volunteering leave
  • Flexible working hours and arrangements
  • 100 days working from anywhere
  • Employee discounts
  • Learning and development budgets
  • Wellbeing policy
  • Generous parental leave policy
  • Regular social events and conferences